Operational Metrics & Best Practices

Seven Attributes: Building Relationships, SI Review August 2009

August 12, 2009

2 of 7 Attributes of Highly Competitive Staffing Firms

Staffing firm per branch metrics

August 10, 2009

Benchmarks to measure per branch performance
Revenue/office, gross margin/office, EBITDA/office
Segment specific: industrial, office/clerical, IT, healthcare

2009 staffing company survey: How often do temps return for another assignment?

July 30, 2009

Median candidate return rate: 76%-80%
A quarter of firms report return rates of 86%-90% or higher
Even direct hire candidates come back 56%-60% of the time

2009 staffing company survey: How often do candidates decline an assignment?

July 22, 2009

Median candidate decline rate is 11%-15%
Median rate roughly double in healthcare, creative/marketing
Ouch: a tenth of firms report decline in rates of 41% or more

2009 staffing company survey: Benefits offered to temporary workers

July 10, 2009

Most commonly offered benefit: paid vacation
25% give same medical ins to temps as staff get
Vulnerable: Small firm benefits not competitive
IT staffing firms offer temps best benefits
Staffing firms selling to govt also generous

Seven Attributes -- How to Lead, SI Review July 2009

June 29, 2009

1 of 7 Attributes of Highly Competitive Staffing Firms

Measuring the Health of Healthcare Staffing, SI Review July 2009

June 29, 2009


Seven Attributes of Highly Competitive Staffing Firms, SI Review June 2009

May 22, 2009


Tips for a Smooth Implementation, SI Review June 2009

May 22, 2009


Case Study: VirpieTech, SI Review June 2009

May 22, 2009