Operational Metrics & Best Practices

Survey: Temporary Workers Are Quite Satisfied With Their Staffing Agencies

March 14, 2013

  • Overall average NPS 45% (same as last year)
  • Office/Business occupations scored above average
  • Soft factors (trust in firm, etc,) correlated most with NPS

2013 Internal Employee Compensation Estimator

February 22, 2013

  • Compensation data from 5,300 internal employees and 100 staffing firms
  • Compensation for 12 job titles, 16 levels of experience, 4 firm sizes and 9 segments
  • Localize estimates to your metro area

2012 Staffing Company Survey: Percent of staffing firm revenue flowing through VMS

December 17, 2012

  • Median percent of revenue flowing through VMS: 5%
  • Firms in the finance/insurance industry; IT staffing most likely to have high portion of revenue flowing through VMS
  • Larger firms more likely to have large portion of revenue flowing through VMS 

2012 Staffing Company Survey: What percent of sales force and recruiters' compensation is typically derived from bonus?

December 17, 2012

  • Median percent of sales force compensation derived from bonus: 26%
  • Median percent of recruiters’ compensation derived from bonus: 20%
  • Firms in the finance/insurance industry; healthcare temporary staffing, typically had the most bonus-driven compensation for both salespeople and recruiters.... More

2012 Staffing Company Survey: What's different about consistently profitable firms?

December 12, 2012

  • Most profitable temp segment: IT staffing
  • Most profitable staffing firm size: $50 million-$100 million
  • Most profitable priority: recruiting/retaining quality staff

What Have You Done for Me Lately?

December 12, 2012

A CW manager shares how his program realized significant benefits by implementing a benchmarking strategy with the help of his managed service provider in the December issue of Staffing Industry Review


SI Report Webinar - December 2012

December 11, 2012

  • Watch the full webinar on demand
  • What do profitable staffing firms do differently?
  • Online staffing report

2012 Staffing Company Survey: How satisfied are staffing firms with their acquisitions, and what drives acquisition success?

November 26, 2012

  • Net promoter score for acquisitions made in last three years: -26%
  • Use of an M&A advisor did not affect respondents' satisfaction
  • Moderate correlation between acquirer size and satisfaction

2012 Staffing Company Survey: Temp-to-Perm Conversion Rates

November 13, 2012

  • Median temp-to-perm conversion: 15%
  • Highest: Firms serving manufacturing sector report 33% conversion
  • Lowest: Firms serving healthcare sector report 5% conversion

2012 Staffing Company Survey: Bench Model Usage

November 13, 2012

  • Twenty-nine percent of staffing firms surveyed reported using the bench model to some degree
  • Taking industry as a whole, bench model workers make up about 5% of all temp workers
  • Bigger firms use bench model more