Operational Metrics & Best Practices

Recruitment Process Outsourcing Technology

December 19, 2014

• RPO providers were surveyed with regard to technology solutions and Applicant Tracking Systems (ATS).

• We asked respondents two questions: “What technology solutions are used to support the RPO process?” and “What percent of your RPO hires go through the following ATS platforms?”


North American News Report November 2014

November 28, 2014

  • Missed the news last month? Here is a quick overview of what happened in the staffing industry and the labor markets in North America.
  • Browse news by region and keep up to date with the latest financial reports, market trends and employment data.

2014 Staffing Company Survey: Most frequently recommended vendors

November 26, 2014

  • Staffing firms were asked to recommend their top two favorite vendors, and to explain their selection
  • Four vendors received 20 or more recommendations, 25 additional received at least three 
  • Job boards and front office solutions platforms topped the list

3Q14 Financial Results for North America-Based Public Staffing Firms

November 18, 2014

  • Among 27 publicly traded North American staffing companies, 3Q14 revenue increased 8.9% y/y (median).
  • Eighty-nine percent experienced positive y/y revenue growth, up from 2Q14's 74%.
  • Seventy-eight percent reported positive net income, down from 83% in 2Q14.

2014 Staffing Company Survey: How often do temporary workers quit an assignment early? How often are they dismissed for poor performance?

November 14, 2014

  • Median quit rate: 5%
  • Median early termination rate: 4%
  • Rates vary markedly by skill segment

2014 Staffing Company Survey: Staffing firm management rates of compensation

November 6, 2014

  • 250 Staffing execs reported total comp
  • Benchmark comp calculated for CEO, CFO, COO, Sales positions
  • Comp trending up for most, but not for sales

2014 Staffing Company Survey: Staffing Networking Groups

October 30, 2014

  • 21 networks and associations identified
  • Report covers U.S., Europe and Australia/NZ
  • Most commonly mentioned: ASA, APSCO, RSCA

2014 Staffing Company Survey: What's a typical order fill rate and time to fill for staffing firms?

October 24, 2014

  • Benchmark order fill rates and time to fill
  • Metrics by skill segment and firms size
  • Metrics for temporary staffing and direct hire

2014 Staffing Company Survey: What non-healthcare benefits are typically offered to temporary workers?

October 19, 2014

  • Most common: paid vacation, vision insurance and dental insurance
  • Least common: flexible spending accounts, and tuition reimbursement
  • Benefits getting more generous over time

2014 Staffing Company Survey: Most effective marketing & sales tactics for staffing firms

October 9, 2014

  • Six out of eight top marketing tactics are internet related
  • Preferred tactics vary by firm size
  • Top revenue generators: company web site, existing account penetration