Operational Metrics & Best Practices

North American News Report November 2014

November 28, 2014

  • Missed the news last month? Here is a quick overview of what happened in the staffing industry and the labor markets in North America.
  • Browse news by region and keep up to date with the latest financial reports, market trends and employment data.

2014 Staffing Company Survey: Most frequently recommended vendors

November 26, 2014

  • Staffing firms were asked to recommend their top two favorite vendors, and to explain their selection
  • Four vendors received 20 or more recommendations, 25 additional received at least three 
  • Job boards and front office solutions platforms topped the list

3Q14 Financial Results for North America-Based Public Staffing Firms

November 18, 2014

  • Among 27 publicly traded North American staffing companies, 3Q14 revenue increased 8.9% y/y (median).
  • Eighty-nine percent experienced positive y/y revenue growth, up from 2Q14's 74%.
  • Seventy-eight percent reported positive net income, down from 83% in 2Q14.

2014 Staffing Company Survey: How often do temporary workers quit an assignment early? How often are they dismissed for poor performance?

November 14, 2014

  • Median quit rate: 5%
  • Median early termination rate: 4%
  • Rates vary markedly by skill segment

2014 Staffing Company Survey: Staffing firm management rates of compensation

November 6, 2014

  • 250 Staffing execs reported total comp
  • Benchmark comp calculated for CEO, CFO, COO, Sales positions
  • Comp trending up for most, but not for sales

2014 Staffing Company Survey: Staffing Networking Groups

October 30, 2014

  • 21 networks and associations identified
  • Report covers U.S., Europe and Australia/NZ
  • Most commonly mentioned: ASA, APSCO, RSCA

2014 Staffing Company Survey: What's a typical order fill rate and time to fill for staffing firms?

October 24, 2014

  • Benchmark order fill rates and time to fill
  • Metrics by skill segment and firms size
  • Metrics for temporary staffing and direct hire

2014 Staffing Company Survey: What non-healthcare benefits are typically offered to temporary workers?

October 19, 2014

  • Most common: paid vacation, vision insurance and dental insurance
  • Least common: flexible spending accounts, and tuition reimbursement
  • Benefits getting more generous over time

2014 Staffing Company Survey: Most effective marketing & sales tactics for staffing firms

October 9, 2014

  • Six out of eight top marketing tactics are internet related
  • Preferred tactics vary by firm size
  • Top revenue generators: company web site, existing account penetration

2014 Temporary Workers Survey: Preferences, Satisfaction and Agency Selection & Cumulative Index to 2009-2013 Surveys

October 1, 2014

  • 7,000 temps from 110 firms surveyed
  • Temp medical insurance, satisfaction, referral bonuses
  • 143 page report accumulates all previous temp/contingent surveys