Jon Osborne
VP, Strategic Research
josborneSPAMFILTER@staffingindustry.com
After leading SIA's North America Research & Editorial department for nearly a decade, Jon Osborne now focuses on strategic research projects and communication of company research to members via the monthly Staffing Industry Report webinar. Previously, he had a 15-year career in bank financial analysis and investor relations at Bank of America. He holds an M.B.A. and B.A. in economics from the University of Chicago.
Recent Articles
Europe Staffing Company Survey 2017: Human cloud/online staffing, and use of automation in traditional staffing
19 October 2017
- One in four staffing firms partnering with or invested in a human cloud service
- Some worker processing functions commonly automated
- Automation not expected to reduce industry staff jobs
Europe Staffing Company Survey 2017: Staffing firm service guarantees
18 October 2017
- Just over a third of staffing firms offer a money-back guarantee
- The median time limit on such a guarantee is 4 weeks or less
- Seventy-one staffing firms surveyed
Europe Staffing Company Survey 2017: Management priorities
16 October 2017
- Fifty-seven staffing firms ranked their management priorities
- Most common top priority: Driving sales and recruiting performance
- Least common top priority: Excellence in internal talent management
Europe Staffing Company Survey 2017: How often do staffing firms turn down clients, and why?
5 September 2017
- Staffing firms typically decline 10% of potential clients
- Three-quarters of firms have cut a client in last 12 months
- Top reasons: Aggressive pricing, poor communication
Europe Staffing Company Survey 2017: Staffing firm rates of compensation for top executive
2 September 2017
- 41 Top staffing execs report total comp
- Median rate: €153,000
- Median top exec compensation was same in 2014
Europe Staffing Company Survey 2016: Benchmark metrics -- temps/branch, temps/internal staff, internal staff/branch, job order productivity ratios, time-to-fill
27 March 2017
- Seven benchmark ratios measured
- Staff ratios and job order productivity
- Over sixty staffing firms surveyed
Europe Staffing Company Survey 2016: Internal Staff and Temporary Worker Satisfaction Surveys
24 March 2017
- Most staffing firms survey internal staff and/or temps
- Internally-generated satisfaction surveys most common
- 45 European staffing firms surveyed
Europe Staffing Company Survey 2016: Temp-to-hire conversion rates, fees, and policies; Direct hire fees
23 March 2017
- Median direct hire fee: 20%
- Median temp-to-hire conversion fee: 15%
- 64% of staffing firms forego conversion fee after specified temp tenure
Staffing Company Survey 2016: “Bench model” usage rates and best practices
24 September 2016
- 40% of staffing firms use bench model to some degree
- Staffing execs offer advice about when/how to use it
- 35 staffing firms surveyed
Staffing Company Survey 2016: Best Practices in Managing At-Home Recruiters
23 September 2016
- Top consideration in at-home recruiting: pick the right recruiters
- Managing and measuring performance also important
- Staffing executives suggest 7 additional best practices