Jon Osborne
VP, Strategic Research
josborneSPAMFILTER@staffingindustry.com
After leading SIA's North America Research & Editorial department for nearly a decade, Jon Osborne now focuses on strategic research projects and communication of company research to members via the monthly Staffing Industry Report webinar. Previously, he had a 15-year career in bank financial analysis and investor relations at Bank of America. He holds an M.B.A. and B.A. in economics from the University of Chicago.
Recent Articles
UK Internal Staff Survey 2019: Internal staff ideas on how to improve your staffing firm
29 April 2019
- Over 500 staffing firm internal staff make suggestions
- Staff focused on eight areas of improvement
- Top suggestion: Flexible work time, option to work at home
UK Internal Staff Survey 2019: Which routine tasks should be automated or outsourced?
23 April 2019
- Nearly 600 internal staff recommend tasks for automation and outsourcing
- Top nine most commonly suggested tasks identified
- Ideas cover all areas of staffing firm operations
UK Internal Staff Survey 2019: Internal staff ideas on how to build trust with employees
19 April 2019
- Over 600 internal staff suggest how to build trust
- Seven broad recommendations identified
- Top suggestion: Be transparent and communicate often
UK Internal Staff Survey 2019: What can management do to help staff develop professionally?
14 April 2019
- Over 500 internal staff reveal what helps them grow professionally
- Top: New responsibilities, job challenges, training, coaching
- Needed: Clearer career paths, more promotion opportunities
UK Internal Staff Survey 2019: Do you currently work at home to any degree, and how important is it to you?
10 April 2019
- Over 750 staffing firm internal staff surveyed
- 19% work from home to some degree
- Option to work from home important to employee satisfaction
Europe Staffing Company Survey 2018: Revenue sources by skill, industry, VMS/MPS, customer characteristics
1 October 2018
- VMS/MSP participation, revenue, fees
- Revenue by customer size, segment, industry
- 39 European staffing firms participated in survey
Europe Staffing Company Survey 2018: Multiples paid for staffing firm acquisitions
26 August 2018
- Median Price/EBITDA multiple paid for acquisitions in 2017- 2018 was 4.0x
- Nineteen acquisitions reported
- Price/EBITDA valuations rise markedly with size of acquisition
Europe Staffing Company Survey 2018: Human cloud/online staffing, and use of automation in traditional staffing
15 August 2018
- Roughly a third of staffing firms partnering with or invested in a human cloud service
- Only 6% not aware of human cloud
- Staffing firms also automating worker and buyer processing
Europe Staffing Company Survey 2017: Candidate flow: Declines, firings, quits, extensions, conversions, returns
22 October 2017
- 60 European staffing firms reveal candidate flow metrics
- Median percent of temps fired: 2%
- Median 30% of temps get placed by agency again
Europe Staffing Company Survey 2017: Which types of training for internal staff have the highest return?
20 October 2017
- Top return: Training in sales/marketing, sourcing/recruiting
- Training in management/leadership also highly valued
- 75 European staffing firms surveyed