2012 Contingent Buyer Survey & 2006-2011 Cumulative Index

September 14, 2012

  • 391-page aggregation of all previous buyer surveys
  • Best practices, metrics, updated projections
  • Trends in VMS, MSP, buyer management of staffing firms
  • Compensation data for contingent managers

2012 Contingent Buyer Survey: VMS and MSP trends

September 12, 2012

  • VMS use down seven percentage points since peak in 2010; now at 73%
  • MSP use down eleven points since 2011; now at 58%

2012 Staffing Industry Sales Force Compensation Survey: Executive Summary

September 6, 2012

  • Study of salary and incentive benchmarks
  • Includes best practices around sales compensation
  • 13 staffing roles analyzed by company size

2012 Contingent Buyer Survey: Evolution of Supplier Management Strategies

August 31, 2012

  • Use of RPO, HRO continue to increase
  • Most common management strategies included vendor management systems (VMS), approved lists of suppliers and significant use of domestic outsourcing of business functions

2012 Contingent Buyer Survey: How buyers prefer to engage contingents

August 23, 2012

  • Over three-quarters of buyers said that, assuming comparable price, quality and speed, they prefer to engage contingent workers as agency temps.
  • Buyers in the energy/chemical and tech/telecom industries and those purchasing IT skills were relatively more open to SOWs
  • Buyers purchasing office/clerical,... More

2012 Contingent Buyer Survey: Who buys what type of contingent labor, and why?

August 23, 2012

  • Buyers were asked to name the skill on which they spend the most money. About half of respondents said they spend the most on IT skills, followed by industrial/logistics, engineering/design and office/clerical.
  • On average, buyers said that a fifth of their contingents were hired for seasonal needs,... More

2012 Contingent Buyer Survey: What conferences do contingent workforce managers attend?

August 17, 2012

  • SIA, SHRM, ISM and SIG top list of most commonly mentioned conferences
  • Three-quarters of buyers attend workforce-related conferences
  • Reasons given for going include education, legal/regulatory and networking

2012 Contingent Buyer Survey: Do buyers with higher employee turnover use more contingent labor?

August 17, 2012

  • Median annual permanent staff turnover rate: 10%
  • We looked for, but did not find, any statistically significant evidence that turnover was related to CW spend or contingent penetration rate

2012 Contingent Buyer Survey: Buyers' top priorities for their CW programs in 2012

August 15, 2012

  • Data on CW buyers'  top priorities for their CW programs in 2012, with cuts by industry, size, skill, VMS use and others
  • Only 7% of buyers consider preparing for healthcare reform to a top priority

2012 Contingent Buyer Survey: Satisfaction with suppliers

August 8, 2012

  • Data on buyer satisfaction with suppliers and their top complaints about the services that staffing firms provide - including which buyers are most concerned about quality, cost, speed, etc.
  • Cuts by industry, size, skill segment, management level, department, etc.