Surveys

2014 Contingent Buyers Survey: Trends in satisfaction with staffing suppliers, VMS, MSP, and job boards

June 27, 2014

  • A satisfaction score for staffing suppliers (NPS) was measured at -19%, down 30 percentage points since 2011
  • Satisfaction with VMS also declined - NPS is now 3%, down 21 percentage points since 2011
  • Buyers were least satisfied with job boards, which scored a NPS of -33%, largely due to dissatisfaction... More

2014 Contingent Buyers Survey: After a temp ends an assignment, how long must you wait before hiring them directly (without fees)?

June 26, 2014

  • At the median, buyers must wait at least three months after an assignment ends to hire a temporary worker without fees
  • Two-thirds of buyers reported a post-assignment wait period of at least one month to convert a temp without fees
  • Six month periods were also common, representing a quarter of... More

2014 Contingent Buyers Survey: Compensation of contingent workforce managers

June 25, 2014

  • In 2013, the median compensation for contingent workforce managers was $135,000
  • Median compensation increased by 12.5% since we last asked in 2011
  • General managers/operations managers were on average more highly compensated than HR or procurement managers

2014 Contingent Buyers Survey: Best advice for recruiting and retaining former employees

June 20, 2014

  • The top suggestion is to stay connected, particularly through a Linkedin or Facebook group
  • Several buyers suggested using social media to ensure that former employees are aware of current job openings
  • Buyers also suggested treating employees with honesty and professionalism, particularly when... More

2014 Contingent Buyers Survey: What specific skills are you having the most difficulty recruiting?

June 19, 2014

  • Skills associated with managing and modifying company‐wide enterprise software were reported as the most difficult to recruit
  • Within engineering, the most difficult to recruit skills were specialized, niche skills, and skills related to petroleum engineering
  • Among buyers of industrial/logistics,... More

2014 Contingent Buyers Survey: How do buyers find and select their staffing suppliers?

June 19, 2014

  • Overwhelmingly, buyers report 'worker quality' to be their top consideration when selecting a staffing firm
  • Service quality, low cost, and speed were the next most important considerations 
  • A referral from a colleague is the most common way of initially discovering staffing firms, followed... More

2014 Contingent Buyers Survey: Best (and worst) decisions made by contingent workforce managers

June 12, 2014

  • The most common “best decision” among buyers, by a large margin, was adopting VMS or MSP.
  • Contingent workforce organization and control was a recurring theme in the “best decision” responses.
  • The most common "worst decision" was “allowing local branches/managers to exercise... More

2014 Contingent Buyers Survey: Trends in supplier management strategies

June 9, 2014

  • Usage of VMS, MSP, RPO, HRO hits new highs
  • RPO use now more common than master supplier
  • Seven management strategies poised for growth

2014 Contingent Buyers Survey: Use of online staffing

May 28, 2014

  • Awareness of online staffing is growing rapidly
  • Actual use of online staffing remains very low
  • Interest in future use of online staffing spiked in 2014

2014 Contingent Buyers Survey: Short‐term and long‐term contingent workforce projections

May 23, 2014

  • Buyers continue to remain bullish with respect to near‐term hiring plans
  • Buyers were most bullish about the long-term prospects for high-skilled workers, SOWs, offshore workers, and outsourced company functions
  • The average reported contingent share of workforce is expected to grow from 18%... More