“Master service agreement” is defined by Staffing Industry Analysts’ online Lexicon of workforce solutions ecosystem terms as a contract reached between parties in which the parties agree to most of the terms that will govern future transactions or future agreements. Often companies will craft a master service agreement, or MSA, to outline the parameters of the legal relationship and include additional countries and or service lines as additional schedules to the MSA. This ensures that key contract provisions are uniform and saves time.

As the ecosystem evolves, SIA’s mission is to keep the language current for professionals in the space.