Contingent workforce program managers should periodically review and update service-level agreements and address any issues quickly before potential damage became irreversible, writes Dawn McCartney, CCWP, in a new CWS 3.0 article. McCartney, senior director of contingent workforce strategies and research for Staffing Industry Analysts, explains that when problems arise, time could be better spent on understanding why the suppliers were struggling instead of replacing them — and that sometimes the program's current needs don't align with the SLA.