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TCS revamps organisational structure, announces senior leadership changes

01 August 2023

India-based Tata Consultancy Services (TCS), revamped its organisation structure, aligning it with its verticals or business groups.

The reorganisation under recently appointed chief executive officer K Krithivasan abandons most elements of the restructuring put in place by predecessor Rajesh Gopinathan in April last year.

The India-based IT services provider also announced appointments to the leadership team, along with new heads for its seven business groups.

According to The Economic Times, the earlier structure, an ambitious bet by Gopinathan to catapult TCS to a $50-billion company, had organised the company as per the size of clients. It was said to have caused resentment among senior employees of the companies as well as clients.

“It has become increasingly evident that TCS could deliver the best value to our customers by synergising our domain and contextual knowledge across units,” Krithivasan told employees in an email seen by The Economic Times. Experts said that returning to the old organisational structure will be well received both by the clients and internally.

A company spokesperson said the new operating structure regroups existing industry solutions units (ISUs) along industry segments into key business groups and added that the changes will help in deepening customer centricity, which it feels is key to growth.

A TCS spokesperson added, “Based on the discussions with customers and associates over the last couple of months, we believe, TCS can deliver the best value to the customers by synergising its domain and contextual knowledge across units. In this context, we have announced the new operating structure, which regroups our existing ISUs along industry segments into key business groups.”

As part of the senior leadership changes, the group announced TCS executive vice-president K Ananth Krishnan will no more remain part of the group’s senior management personnel (SMP) due to his upcoming retirement.

The company added that Rajashree R would no longer be SMP but did not disclosed further details.

Meanwhile, Harrick Vin will join the company’s SMP. Vin is a TCS Fellow and chief services innovation officer at TCS. He has been in the academia and industry for over 30 years and has been with TCS for 18 years. Prior to this role, Vin headed TCS Digitate.

TCS also appointed Shankar Narayanan as part of the group’s SMP. Narayanan is a senior vice president at TCS and has been with the company for over 30 years. He has held various important roles including the global head of the retail, cpg, travel & hospitality businesses at TCS and Business Excellence & Transformation of large accounts. Shankar has also been the Head of TCS’ UK and Ireland Market responsible for driving business strategy, sales, operations, and delivery as well as nurturing executive relationships with customers.

V Rajanna was also designated as an SMP. Rajanna is a senior vice president at TCS and the head of the communications, media and technology businesses.

Siva Ganesan has also been designated as a SMP. Ganesan is a senior vice president at TCS and the global head of the Microsoft Business Unit. Ganesan has been with company for over 32 years and has across-the-board experience in sales, solutioning, operations, program management, delivery and global account management.

The company also added Ashok Pai and Reguraman (Regu) Ayyaswamy to its SMP. Pai is a senior vice president at TCS and the global head of TCS’ Cognitive Business Operations (CBO).

Meanwhile, Reguraman Ayyaswamy is a senior vice president at TCS and the global head of the Internet of Things (IoT) and Digital Engineering Units.

TCS recently made headlines after it was found that a few senior executives at the company accepted bribes from staffing firms in exchange for providing jobs to their candidates. The group said the bribes represented a breach of the company’s code conduct but did not involve fraud by TCS or involve key managers. TCS also confirmed it took action against six employees and a few unnamed staffing firms following the incidents.