Stephen Clancy possesses over 25 years of experience in the HR and Business Process Outsourcing (BPO) services marketplace as a market research analyst, marketing consultant, industry speaker, writer and developer of BPO solution partnerships. Before joining Staffing Industry Analysts, he held executive roles at SourceRight Solutions, the workforce solutions division of SFN Group. As Vice President at SourceRight Solutions, Clancy developed and sold business process outsourcing solutions (RPO & MSP) to Fortune 1000 companies. He developed multi-million dollar outsourcing engagements with leading industry organizations such as Verizon, Grainger, Citrix and Kodak. These workforce solutions delivered multifaceted enhancements for these organizations over three to five year contract periods. Before joining SourceRight, Clancy was a member of Gartner’s Worldwide IT Services Group as a principal analyst and research program director with a focus on outsourcing, alternative channel support and IT services. Clancy holds a B.S. in Finance from the University of Massachusetts, North Dartmouth and a Black Belt and Master Certificate in Six Sigma from the University of Villanova. Clancy is a past Member of the Southeastern Massachusetts University Board of Trustees.
21 May 2014
Buyers have consistently claimed quality service and results as a priority, but quality program management has been a tough element to execute.
30 April 2014
How do you know if your contingent workforce program is being managed as adeptly as others in the marketplace? More important, how do you know if your organization is leveraging contingent workers as competitively as others in your industry?
16 April 2014
Attorneys and risk managers’ jobs are to shift as much risk away from their employer as possible. One tool they use to do so, especially with regard to the use of contingent labor, is the indemnification clauses. But if not crafted properly, courts may invalidate them.
12 March 2014
A marketplace advances through competition, innovation and the establishment of industry best practices. This article covers some of the best practices found in successful CW programs today.
19 February 2014
Service-level agreements (SLAs) are a fairly standard part of contracts today in contingent workforce (CW) program management, but they need to be used in the right way to get the most out of them.
29 January 2014
The fact is that risk exists when using a contingent workforce, but it can be mitigated safely and effectively with strategy, sound policy and judgment. Here’s how to prepare.
18 December 2013
Much of the talk at contingent workforce conferences today is about integrating statement-of-work (SOW) engagement management into the traditional managed service program, but what level of services is available?
13 November 2013
As the contingent workforce approaches critical mass, are programs capable of making a strategic contribution?
30 October 2013
Branding is a key factor in a program’s success. A strong brand can usher adoption and growth, while a weak one can drag an otherwise promising program down.
16 October 2013
One of the important goals of the Certified Contingent Workforce Professional (CCWP) program is to establish a common understanding of strategic issues, such as co-employment, which is misunderstood by many.