Many employers are taking their workers’ parting words to heart, according to research released today by staffing firm OfficeTeam. Some 63% of human resources managers surveyed said their company commonly acts on feedback from exit interviews.

“The only silver lining to losing employees is obtaining useful feedback to help stem further turnover,” said Brandi Britton, a district president for OfficeTeam. “Departing workers can provide valuable insights that current staff may be reluctant to share. Although not every criticism will be worth responding to, the most crucial issues should be addressed immediately to help keep existing team members happy and loyal.”

HR managers whose companies act on information gathered during exit interviews were also asked, “Which one of the following actions do you most commonly take based on information gathered from exit interviews?” Their responses:

• Update job descriptions: 29%
• Discuss feedback regarding management: 24%
• Make changes to work environment/corporate culture: 22%
• Review employee salaries: 19%
• Review employee benefits: 5%

The survey of HR managers was developed by OfficeTeam and conducted by an independent research firm. It includes responses from more than 300 HR managers at US companies with 20 or more employees.