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Majority of employers, almost half of workers positive about automation; but worry over loss of human touch

April 18, 2018

Automation technologies in the workplace were viewed positively by a majority of employers and nearly half of workers, but there are worries about losing the human touch.

A survey by MetLife found that 56% of employers have a positive view of automation technologies that can help them do human jobs, compared with 20% who are pessimistic.

When surveying workers, 49% have a positive view while 24% are pessimistic. Men were more optimistic than women at 54% vs. 43%. And millennials were more optimistic than other age groups.

However, 51% of employers and 46% of employees worry the workplace is becoming less human.

“While automation is the next workplace frontier, the biggest fear is that work is losing its human touch, likely due to unmet needs for personalization and recognition,” said Todd Katz, executive VP, Group Benefits at MetLife. “Employers who are able to balance their — and their employees’ — desire for innovation through automation, while creating great work experiences, will be tomorrow’s talent leaders.”

The employer portion of the survey included 2,501 interviews with benefits decision makers at companies with at least two employees. The employee portion of the survey included 2,653 interviews with full-time employees ages 21 and older.