The last year has seen the emergence of a number of intelligent assistants that automate the hiring process, such as the recruitment chatbot, John Nurthen writes in a CWS 3.0 article. The world is going through a new wave of automation where machine learning is being used to automate tasks. So, it was inevitable that developments in artificial intelligence and natural language processing would lead to new ways to support recruitment processes. Nurthen is executive director of global research for Staffing Industry Analysts.