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Americans divided on AI’s impact, ASA survey finds

June 16, 2017

Automation in the workplace is a polarizing issue for Americans, according to the results of an American Staffing Association Workforce Monitor survey.

Thirty-four percent of survey respondents said automation will be a positive development for the workforce in the next 10 years or more, not far off from the 31% who said it will be negative. A plurality, 35%, are neutral on the matter or just don’t know.

However, 83% believe increased automation will revolutionize work and 82% said that this transformation is inevitable. A substantial majority, 79%, think automation will fundamentally change the quantity of jobs available in the US and 68% think it will affect the types of available jobs. Seven in 10, 72%, said its increased use will lead to higher unemployment.

But most of those surveyed do not think automation will ever affect their work life; 73% do not believe their work can be easily replaced by robots or artificial intelligence, and 85% agree the human factor outweighs any benefits from mechanizing their job. Ninety percent said there are some tasks that automation will never be able to take over from humans.

“Automation is revolutionizing the who, what, where and how people will work in the future,” said ASA President and CEO Richard Wahlquist. “The ASA Workforce Monitor found that nearly nine out of 10 (87%) Americans believe that to succeed in this new world of work, additional training will be needed.”

Harris Poll conducted the survey online within the US on behalf of ASA. It was conducted from March 7 to March 9 among 2,133 US adults.

Separately, CNBC reported that Eric Schmidt, executive chairman of Google parent Alphabet, said AI will create more jobs that can’t be filled rather than mass unemployment.