Listening and asking relevant questions are more important when interviewing than skills, experience and work history, according to a survey of business leaders and decision-makers released by Express Employment Professionals.

The survey asked business leaders and decision-makers, “What most improves a candidate’s chances during the job interview?” Twenty-one percent said actively listening and asking relevant questions, while 18% said skills, experience and work history.

• Actively listens and asks relevant questions: 21%
• Skills and experience/work history: 18%
• Engaging personality/enthusiasm: 15%
• Cultural fit: 10%
• Excellent verbal communication skills: 9%
• Maintains eye contact/positive body language: 9%
• Other: 18%

“When it comes to nailing the interview, it’s not just what you say, it’s how you say it,” Express CEO Bill Stoller said. “Attitude and interpersonal skills go a long way. Being mindful of that can dramatically improve your chances. After all, your interviewer isn’t looking for someone who can ace an exam; he or she wants to know whether you are coworker material and someone who will make the company a better place.”

The survey of 2,169 business leaders and decision makers was conducted through the Express Refresh Leadership blog.