The Seven Attributes of Highly Competitive Staffing Firms

The Seven Attributes of Highly Competitive Staffing Firms
By: Jay M. Finkelman, PhD and Jonathan Troper, PhD

This book is an easily understood primer that points the way to seven broad areas where staffing firm owners must strive to be excellent. It gives readers scores of staffing industry-specific management practices that will enable them to do so. Each of the seven attributes is presented as a chapter and uses real-life situations in staffing firms from the authors' experience to bring theory to life.

Whether you are just starting out in the staffing industry, have been a long-time staffing business owner, or find yourself moving up the ranks to a branch, area, or regional manager slot, you will find the insights and advice gathered together in this meaty volume to be highly useful in organizing your thinking about the management and profitability of your business.

Jay M. Finkelman, Ph.D., C.P.E, is system-wide associate dean, professor and program director of Alliant International University's Marshall Goldsmith School of Management, Organizational Psychology Division. He served as a senior manager, consultant and expert in employment , staffing and  human resources management for over two decades. He has had hundreds of retentions and depositions, and testified at trial 42 times. 

Jonathan Troper, Ph.D., is the director of the Center for Innovation and Change and assistant professor at the Marshall Goldsmith School of Management at Alliant International University, where he teaches industrial organizational psychology at the masters and doctoral levels. He has served in a varitey of positions ranging from executive recruiter to staff director in for-profit and not-for-profit organizations. He has authored several publications and taught at the University of Southern California.