There are two basic shifts in thinking and planning that need to occur. One is a shift from thinking about your business as one that “delivers people/workers as products” to one that “provides talent as service.” The other shift involves a shift in thinking about your technology platform as one that tries to manage records and transactions within a relatively controlled, proprietary enterprise environment of your firm to one that is structured to manage continuous engagement (which really the core of being able to provide talent as a service).
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