CWS 3.0: December 14, 2011 - Vol. 3.36

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SIA Lists VMS, MSP Top Performers

CW managers are consistently evaluated on how they manage their programs. And vendors play a key role in their success — or failure. A report released last week by Staffing Industry Analysts named the best-ranked managed services and vendor management systems providers, as ranked by buyers as well as staffing firms working through them. Around 2000 contingent workforce buyers and staffing firms were polled by Staffing Industry Analysts, the publisher of this newsletter.

Agile-1’s AccelerationVMS and Tapfin’s Econometrix ranked as “Top Performer Overall” among vendor management systems. as rated by both contingent workforce buyers and staffing firms. WorkforceLogic ranked as “Top Performer Overall” among managed service providers.

The poll was based on the Net Promoter Score methodology which asked the question “How likely is it that you would recommend this VMS/MSP company to a friend or colleague?” Survey participants were then asked to respond with a numerical estimation of likelihood from 0-10 with 0 being not at all likely and 10 being extremely likely. Subtracting the percentage of detractors from the percentage of promoters yields the Net Promoter Score, a customer loyalty metric and indicator of business growth.

“While about a dozen companies earned some form of top performer designation with either buyers or suppliers, only three qualified for ‘Top Performer Overall,’” said Bryan Peña, vice president of contingent workforce strategies and research at Staffing Industry Analysts. “In order to be considered for the ‘Top Performer Overall’ list, vendors had to score in the top quartile for both staffing providers and buyers. Only two vendor management systems qualified for the top performer honors and one managed service provider rated in this year’s survey scored high enough with both key audiences to qualify.”

Here’s a full list of top performers as rated by customers and staffing firms:

VMS systems rated as top performer by customers; the lists are in alphabetical order, with the company name followed by the name of the VMS:

  • Agile-1 - AccelerationVMS
  • Fieldglass - Insite
  • Tapfin - Econometrix

VMS systems rated as top performer by staffing firms:

  • Agile-1 - AccelerationVMS
  • PrO Unlimited - Wand
  • Tapfin- Econometrix
  • Work Nexus
  • WorkforceLogic - Essentials

Top performing MSP providers as rated by customers:

  • Agile-1
  • Bartech
  • Guidant Group
  • WorkforceLogic

Top performing MSP providers as rated by staffing firms:

  • KellyOCG
  • Randstad Managed Services
  • SourceRight
  • Tapfin
  • WorkforceLogic

VMS systems that were rated by both customers and staffing firms, earning the Top Performer Overall designation:

  • Agile-1 - AccelerationVMS
  • Tapfin - Econometrix

The MSP provider as rated by both customers and staffing firms, earning the Top Performer Overall designation:

  • WorkforceLogic 

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