A nuanced perspective among US nurses toward AI integration has emerged, with more than half expressing reservations and 38% questioning its potential benefits for the nursing field, according to a survey by healthcare staffing provider Cross Country Healthcare Inc. (NASDAQ: CCRN).

While a minority recognize AI’s capacity to enhance efficiency, documentation, research, skill development and patient monitoring, the study noted concerns such as a perceived lack of empathy, job displacement risks, data security, regulatory complexities and the learning curve associated with new technology.

While telehealth services hold potential, 74% of nurses have never utilized them, citing doubts about comprehensive patient care delivery.

“As we navigate the future of nursing, our compass must be set on a dual course: embracing technology to propel us forward while steadfastly preserving the humanity at the core of our profession,” Cross Country Healthcare President and CEO John A. Martins said in a press release. 

“Ultimately, AI will not replace wisdom — intuition, empathy and experience,” Martins said. “Nothing can replace the human experience. However, AI has the potential to free time from routine tasks to help nursing practitioners focus more on their patients and healthcare outcomes.”

Cross Country Healthcare recommends healthcare organizations the following strategies to empower nurses in AI adoption:

Transparency. The study recommends healthcare organizations ensure nurses understand AI’s impact and benefits through transparent communication and case studies. 

Training. Healthcare organizations should implement comprehensive training programs customized for nurses, demystifying AI and enhancing proficiency in AI-powered tools.

Communication. Healthcare institutions should customize communication strategies to resonate with different nurse personas, addressing their unique concerns and preferences to promote AI acceptance.

Feedback. Healthcare institutions should solicit and integrate nurses’ feedback into AI solutions, tailoring them to address specific challenges and improve the nursing experience.

The online survey includes responses from 1,127 nursing professionals and students at healthcare and hospital facilities. It took place between Jan. 18 and March 11.