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Workforce Solutions Buyers Survey 2016: Satisfaction with staffing supplier/VMS/MSP and advice to staffing firms

  • Buyers give net promoter scores of -14%, 4% and -3% to their primary staffing supplier, VMS and MSP, respectively.
  • Trends in the net promoter scores show improvement over last year for all three categories.
  • Cost, quality, efficiency and risk were all broadly rated as at least moderately important in evaluating a staffing supplier, but quality has priority.




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