CWS 3.0: October 30, 2013


How European Programs Evaluate the MSP

Which factors are most important to European programs when evaluating their managed service provider (MSP)? In our 2013 Contingent Buyer Survey for Europe, we asked companies to report all of the key performance indicators (KPIs) they use to evaluate their MSP. Cost savings and time-to-fill are by far the most common KPIs. Use of diversity suppliers is less prevalent among European programs.

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