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UK – Healthcare staffing provider accused of ‘profiteering’ after charging up to triple its rates during the holidays (The Guardian)

25 February 2019

Newcross Healthcare Solutions, a UK-based provider of agency care workers, has been accused of “profiteering” after trying to charge care homes up to £2,700 to supply a staff member for a single shift, reports The Guardian. The company stated in a price list that it would be charging triple its normal Sunday day rates to supply staff on Christmas Day and Boxing Day. A price list seen by The Guardian revealed that the firm normally charges £76.84 an hour to supply a head of care, also known as a matron, for a Sunday day shift. At triple rates of £230.52 an hour, this would cost a care home £2,766 for a 12-hour shift. Earlier this year, an investigation by The Guardian found that Newcross had been fining staff who phone in sick £50. A care home manager, whose home looks after people funded both privately and by local authorities and the NHS, told The Guardian that Newcross was “exceptionally cut-throat in the way they do business”, accusing the firm of “profiteering”. Newcross did not respond to a request for comment from Staffing Industry Analysts.