IT Staffing Report: April 6, 2023

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Nearly half of professionals use ChatGPT in the workplace: Korn Ferry

Nearly half of professionals, 46%, are currently using OpenAI’s language model, ChatGPT, as part of their daily work, according to a survey by Korn Ferry. Eighty-three percent said they plan on using the AI in the future.

However, fewer than half, 43%, said they trust that ChatGPT will provide accurate results.

“ChatGPT is a useful tool, but it shouldn’t replace the personalized approach people bring to their daily work or even job searches,” said Brad Frank, senior client partner at Korn Ferry’s technology practice. “ChatGPT can streamline the process but should always be checked for both accuracy and the nuances that make a candidate or employee stand out.”

More than half of the respondents, 54%, said beyond using it in their daily work, they would use ChatGPT to craft their résumé. Meanwhile, 80% of survey respondents said they believe ChatGPT is a legitimate, beneficial work tool that is here to stay, and 24% said their employers are already encouraging the use of ChatGPT in the workplace.

“This new technology has the ability to streamline workflows so team members can focus on important value-generating initiatives such as client service and innovation,” Frank said.

For the report, Korn Ferry surveyed 312 professionals in early March.