“Recruitment chatbot” is defined by Staffing Industry Analysts’ online Lexicon of workforce solutions ecosystem terms as an automated computer program that conducts an online conversation to convincingly simulate how a recruiter would behave during the initial stage of the hiring process. Employers use recruitment chatbots to stay in contact with candidates, and some recruitment chatbots have been designed with jobseekers in mind to act as their “virtual” agent in administering the multiple job applications they have made.

As the ecosystem evolves, SIA’s mission is to keep the language current for professionals in the space.