US Customs and Border Protection last year awarded a $297 million contract to a division of Accenture (NYSE: ACN) to recruit and hire new agents and other workers. However, a report from the Office of Inspector General finds that as of Oct. 1, 2018 — 10 months into the contract — CBP has paid Accenture approximately $13.6 million for startup costs, security requirements, recruiting, and applicant support; in return, Accenture has processed two accepted job offers.

According to the initial Performance Work Statement, Accenture claimed it would have the capability and capacity to perform all steps of the hiring process within 90 days of awarding the contract.

“However, with the contract nearing the end of its base year, Accenture has yet to demonstrate the efficient, innovative and expertly run hiring process described in its PWS,” the Inspector General’s report stated. “In addition, before awarding Accenture the contract, US Customs and Border Protection did not ensure the proposed systems and processes, such as applicant tracking, complied with all applicable laws and regulations or could be integrated into its hiring process. CBP also did not establish metrics to assess the contractor’s performance and hold the contractor accountable.”

A CBP spokesperson says the agency takes issue with some of the report’s findings, but acknowledged the contract has been a challenge, ABC News San Diego reported. CBP says the $13.6 million to Accenture has gone to creating a hiring structure, an applicant care center, marketing and conducting various steps in the hiring process.

“CBP is constantly working to strengthen its hiring capabilities to ensure staffing for critical frontline operations, while maintaining our high personnel standards,” CBP said in a statement.