Primarily focused on the technology ecosystem of staffing companies, Kevin O’Neill has been technology research director at Staffing Industry Analysts (SIA) since 2022. His extensive reports cover the global market software utilized across front-, middle- and back-office operations within the staffing sector. Additionally, he crafts best practice guides on various tech-centric subjects. O’Neill collaborates predominantly with vendors to compile comprehensive insights into their offerings, while also conducting briefings for staffing firms seeking to enhance or overhaul segments of their technology setup. O’Neill is an experienced information technology leader with over 30 years’ experience in senior IT roles within the staffing industry. He worked for Randstad Australasia as chief information officer before taking a role with Randstad Global IT as head of delivery for the Asia Pacific (APAC) region focusing on the group’s cloud migration program. Previously he worked as IT director for Vedior that had several individual staffing brands in the APAC region prior to its acquisition by Randstad. Knowledgeable regarding the full staffing company tech stack, O’Neill has managed the development of front- and back-office software applications by inhouse teams. This includes both offshore and onshore as well as deployed vendor-provided software in the front office. He has managed all aspects of information technology in the industry including infrastructure, networks, IT project management, cloud migrations, helpdesk, strategy, planning and budgeting, as well as the management of vendors and suppliers. O’Neill is a strong operational leader with a master’s degree in IT management.

Amy Horvat joined Staffing Industry Analysts (SIA) as a research analyst in 2023. She covers the global engineering and Latin American staffing markets as well as other topics as part of the Americas team. Horvat graduated magna cum laude from Marietta College with a Bachelor of Science in mathematics, a Bachelor of Arts in English and a minor in studio art. She has spent her career traversing industries at these disciplines and brings broad experience in market research, research, writing and publication to her work at SIA.