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US workers remain somewhat wary of AI: Yoh

US workers remain somewhat wary of AI: Yoh

August 2, 2024
Artificial intelligence, machine learning and deep learning development

Main article

Amidst increasing AI usage in the workplace, employed Americans are somewhat wary of its expansion into their everyday jobs, according to a survey released today by staffing provider Yoh, a division of Day & Zimmermann.

Still, the poll found that 31% of employed Americans would take classes/seminars on using AI in their jobs if offered. It also found AI training can also be a powerful tool in the recruiting process, with 22% of workers stating they would prefer to work for an organization that offered AI training as part of its employee training program, and 19% expressed a desire to work for a company that integrates AI and automation software into its operations.

However, some employees have concerns about AI, with many believing employers should communicate the extent of AI usage required for a job to potential candidates.

While 25% of workers think the use of AI in any role should be included in the job description, 19% would want to know how often a company they are considering working for uses AI before accepting a position.

Additionally, 17% are concerned about the level of AI they need to learn for their job in the future, while another 17% are worried about not knowing how to use AI in their jobs.

Other findings in the report:

  • 23% of employees aged 18 to 34 and 26% of those aged 35 to 44 want to work for companies that integrate AI and automation software, compared to 9% of those aged 55 to 64.
  • Employees with an annual household income of $100,000 or more are more likely to feel comfortable using AI if offered training than those earning less than $75,000 annually.
  • 23% of employees aged 18 to 34, 31% aged 35 to 44 and 25% aged 45 to 54 want opportunities for hands-on learning with AI. Only 13% of those aged 55 to 64 want the same.
  • 38% of employees with a college degree would take classes/seminars on AI training if offered, followed by 29% with some college and 23% with a high school diploma or less.

“These survey results show that without offering proper levels of AI training throughout an organization, companies will have difficulty not only getting employees to feel comfortable using AI technologies in their day-to-day work but also in attracting new employees to their organization,” Yoh president Emmett McGrath said in a press release.

“By investing in appropriate training and onboarding processes for AI, employers can increase job satisfaction, improve the effectiveness of their employees and enhance their recruiting and hiring efforts,” McGrath continued. “AI is becoming more pervasive in the workplace, and employers owe it to their teams to give them the tools necessary to succeed in this new, tech-driven world.”

The online survey was conducted from July 9 to July 11 by The Harris Poll on behalf of Yoh and includes responses from 1,249 US adults aged 18 and older who are employed full or part time with a +/-3.3 percentage points margin of error at a 95% confidence level.