The Buzz: The Conversationalist
Staffing Industry Review
The Buzz: The Conversationalist
Main Article
In the midst of a years-long talent shortage, candidate sourcing and engagement technologies have been vital in helping companies attract the most qualified and available talent. Making the best possible placements is now a process that involves AI systems, recruitment chatbots and - looking at the example of ConverzAI - even a voice AI platform.
With ConverzAI, relevant candidates are collected automatically from a staffing firm’s ATS. Then, the platform engages with candidates via AI-based calls that range from six to 21 minutes, voicemails, texts and emails. Conversation insights are delivered in real time to recruiters and updated into the candidate record in the ATS.
To drive its Voice AI technology, the company developed a conversational intelligence framework that guides the basic steps of a fluid human conversation through listening, comprehension and speaking. The model was trained on staffing and recruiting industry-specific vocabulary. The company believes this AI technology is a difference maker that enables staffing clients to make more placements faster while also fostering a better candidate experience.
ConverzAI founder and CEO Ashwarya Poddar believes that “through technology, Voice AI can simulate human-like voice conversations, allowing for the infinite scaling of valuable voice connections.”
The idea is that through having voice-based conversations with a tool that communicates in the language of staffing, staffing companies are seeing much higher candidate engagement rates.
“For us, the conversations will always come before AI, and that’s what inspires us to innovate,” Poddar says.
Besides its Voice AI technology, other key differentiators are the platform’s ease of deployment - it can be set up in as little as five days - and the visibility provided to clients on the platform’s topline impact.
ConverzAI’s customers range from small staffing firms to large staffing firms, covering the main staffing verticals including IT, healthcare, light industrial and finance/ accounting. The voice platform currently provides Englishonly support.
The Buzz
Engagement technologies are getting better at sourcing the right candidates quickly. Tools like ConverzAI’s Voice AI platform not only focus on speed to topline results for their users but offer another layer of depth in their level of engagement with candidates.