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Contingent Workforce (CW) Program Management

CCWP Contingent Workforce Program Management

Be recognized as an expert in contingent workforce (CW) program management. CCWP CW Program Management certification and training enables you to expand your knowledge and practices around designing, implementing, supporting and managing a successful contingent workforce strategy.

Group of employees in the workplace

Modules & Agenda

MODULE 1

Designing an Effective Contingent Workforce Program Management Strategy

During this module session, you will learn how to develop strategies for improving your CW program performance and capability.

Key Learning Objectives:

  • Determine the best approach to improve your CW program
  • Understand best practice elements of designing an effective CW program management strategy
  • Define the core mission and value executed by a CW program
  • Comprehend the key elements of a CW program business case
  • Understand management strategy elements required to effectively execute and manage a CW program
MODULE 2

Defining and Managing Quality in a Contingent Workforce Program

This module covers various ways to define, measure and manage quality in your CW program to create and deliver targeted required value.

Key Learning Objectives:

  • Define and prioritize what quality service means for an organization’s CW program
  • Establish target performance levels for talent, staffing partner and program operation quality in your CW program
  • Manage speed, quality and costs in a CW engagement 
  • Identify purposeful CW quality metrics and processes for data collection and management analytics
  • Align quality management strategies with CW solution elements
  • Understand CW program quality management best practices
MODULE 3

Contingent Workforce Program Technology Design and Management

During this module session, you will learn how to develop strategies and action plans for engaging management-enabling technologies that can support and enhance a CW program operation.

Key Learning Objectives:

  • Understand the types of technology platforms within the contingent workforce solutions ecosystem
  • Create an inventory of CW program process management-enabling technology needs
  • Gain a deeper understanding of Vendor Management System (VMS) functionality
  • Build the core components of control and assurance within your enabling technology suites, tools and integrations
  • Review and understand the emergence of various funding strategies and options for management-enabling technology
  • Explore the advances in technology within the contingent workforce solutions ecosystem
MODULE 4

Contingent Workforce Talent Management Strategies

As the staffing industry continues to evolve at a fast pace, it is essential to understand the various opportunities to provide and utilize the plethora of CW talent resource types available in the marketplace.

Key Learning Objectives:

  • Understand and leverage emerging CW workforce trends
  • Discuss research trends indicating that future employee engagement type usage is constantly changing
  • Identify and understand distinct contingent worker talent resource types
  • Understanding contingent workers’ characteristics by key CW engagement types
  • Comprehend best practices in managing different contingent worker talent resource types
  • Inventory and understand the Dos and Don’ts for engaging different types of CW talent resources
  • Reviewing and understanding CW resource automation
MODULE 5

Identifying and Managing Contingent Workforce Program Risk

Over time, high-profile CW-related lawsuits have spawned a lot of misinformation and bad advice in the contingent workforce community. The primary goal of this module is to help you identify the real risks you face and develop practical strategies for mitigating and managing those risks.

Key Learning Objectives:

  • Establish a methodology to identify key contingent workforce related-risks and then asses risk exposure, frequency and severity for each
  • Develop and deploy effective strategies to mitigate and manage contingent workforce risks
  • Recognize and manage risks associated with CW engagements (e.g., co- employment) and independent contractor misclassification
  • Risk management strategies to address emerging pay transparency and CW worker right regulations
  • Understand non-competition contracts and criminal liability for no-poach arrangements
  • Identify and implement background check risk management best practices
  • Recognize and address other emerging and notable worker legal developments
MODULE 6

Pricing and Cost Management Strategies

This module covers how to manage pricing, costs and quality in your CW program without sacrificing quality.

Key Learning Objectives:

  • Understand cost versus quality, managing the right balance
  • Establish buyer/client cost and pricing goals and objectives
  • Comprehend buyer/client bill and pay rate management strategies
  • Be aware of MSP/program office and VMS/Technology funding strategies
  • Execute marketplace pricing management methods
  • Understand and execute talent channel pricing management
  • Grasp productivity assimilation and turnover cost management
  • Understanding discount methodology challenges and value management
  • Calculate rates and margins
MODULE 7

Managing Change, Implementations, and CW Program Adoption

This module discusses how you can prepare to transform and enhance your CW program.

Key Learning Objectives:

  • Establish key benefits of a successful implementation change event
  • Understand critical best practices in implementation and program adoption
  • Identify and comprehend key implementation project management stages and required activity steps
  • Grasp the fundamentals of rollout strategies and launch communications
  • Predict primary implementation obstacles and plan to overcome them
MODULE 8

Contingent Workforce Contract Management Best Practices

During this module session we will discuss the elements and components of contingent workforce contracts.

Key Learning Objectives:

  • Identify the key components of CW contracts
  • Discuss some Myth & Realities of CW program contract management
  • Evaluate clauses of contract language related to indemnification, and understand the limits of indemnification in CW program contracts, and how to best apply them
  • Review insurance management and contract basics
  • Understand work product protections and their role in CW contracts
  • Differentiate between KPIs and SLAs, and identify good, workable SLAs
  • Evaluate a CW program’s escalation process
  • Understand how to enforce contract pricing and staffing partner rate requirements, as well how to address and negotiate possible price increases
  • Review some CW program contract item concerns
MODULE 9

Managing Contingent Workforce Talent Sourcing Channels and Methods

During this module session, you will learn how to develop strategies and action plans for leveraging multiple talent sourcing channels to enhance CW program operations and performance.

Key Learning Objectives:

  • Identify and recognize emerging talent sourcing channels
  • Assess a CW engagement need appropriately, which will then inform the proper choice of a talent sourcing channel option
  • Understand what talent sourcing channels are available to a contingent workforce program
  • Introduce various partner relationships across each talent sourcing channel operation
  • Learn ways to optimize your leverage of talent sourcing channels
  • Compare competitive talent sourcing channel models and RFx methodologies
  • Review best practices for managing multiple talent sourcing channels
MODULE 10

Staffing & Supply Chain Partner Performance Management

It is important to understand how to prepare for, conduct and evaluate the results of a staffing partner scorecard and performance review in order to manage and enhance staffing partner performance.

Key Learning Objectives:

  • Define supply chain versus staffing partners 
  • Examine the core components of a partner performance review
  • Identify KPIs, SLAs and other items in a contract for program governance and compliance
  • Explore the importance and effectiveness of “rules of engagement” (ROE) partner communication/management tools
  • Recognize appropriate components to incorporate in a staffing partner and engagement manager performance scorecard
  • Rank staffing partner performance
  • Execute supplier optimization and rationalization strategies
CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1

7:45 – 8:00 am

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

8:00 – 8:45 am

Introduction

8:45 – 10:30 am

Module 1: Designing an Effective Contingent Workforce Program
Management Strategy

10:30 – 10:45 am

Break

10:45 – 12:15 pm

Module 2: Defining and Managing Quality in a Contingent Workforce
Program

12:15 – 1:00 pm

Lunch

1:00 – 2:45 pm

Module 3: Contingent Workforce Program Technology Design and
Management

2:45 – 3:00 pm

Break

3:00 – 4:15 pm

Module 4: Contingent Workforce Talent Management Strategies

 
DAY 2

7:45 – 8:00 am

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

8:00 – 10:30 am

Module 5: Identifying and Managing Contingent Workforce Program
Risks

10:30 – 10:45 am

Break

10:45 – 12:00 pm

Module 6: Pricing and Cost Management Strategies

12:00 – 12:45 pm

Lunch

12:45 – 1:30 pm

Module 6: Pricing and Cost Management Strategies

1:30 – 1:45 pm

Break

1:45 – 3:15 pm

Module 7: Managing Change, Implementation and Contingent
WorkforceProgram Adoption

 
DAY 3

7:45 – 8:00 am

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

8:00 – 8:30 am

Review Sample Question Quiz and CCWP Certification Exam Process

8:30 – 10:00 am

Module 8: Contingent Workforce Contract Management Practices

10:00 – 10:15 am

Break

10:15 – 11:45 am

Module 9: Managing Contingent Workforce Talent Sourcing
Channels and Methods

11:45 – 12:30 pm

Lunch

12:30 – 2:00 pm

Module 10: Staffing & Supply Chain Partner Performance
Management

2:00 – 2:30 pm

Summary

CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1 (UK TIME)

08:00 – 08:30

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

08:30 – 09:15

Introduction

09:15 – 11:00

Module 1: Designing an Effective Contingent Workforce Program
Management Strategy

11:00 – 11:15

Break

11:15 – 12:45

Module 2: Defining and Managing Quality in a Contingent
Workforce Program

12:45 – 13:30

Lunch

13:30 – 15:15

Module 3: Contingent Workforce Program Technology Design and
Management

15:15 – 15:30

Break

15:30 – 17:00

Module 4: Contingent Workforce Talent Management Strategies

DAY 2 (UK TIME)

07:45 – 08:00

CCWP Certification Candidate Attendance Check-In, Audio visual Testing

08:00 – 09:30

Module 5: Identifying and Managing Contingent Workforce Program
Risks – Part A

09:30 – 09:45

Break

09:45 – 11:15

Module 5: Identifying and Managing Contingent Workforce Program
Risks – Part B

11:15 – 12:00

Break

12:00 – 13:00

Module 6: Pricing and Cost Management Strategies – Part A

13:00 – 13:45

Lunch

13:45 – 14:45

Module 6: Pricing and Cost Management Strategies – Part B

14:45 – 15:00

Break

15:00 – 16:45

Module 7: Managing Change, Implementation and Contingent
Workforce Program Adoption

DAY 3 (UK TIME)

07:45 – 08:00

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

08:00 – 08:30

Review Sample Question Quiz and CCWP Certification Exam Process

08:30 – 10:15

Module 8: Contingent Workforce Contract Management Best
Practices

10:15 – 10:30

Break

10:30 – 12:15

Module 9: Managing Contingent Workforce Talent Sourcing
Channels and Methods

12:15 – 13:00

Lunch

13:00 – 14:45

Module 10: Staffing & Supply Chain Partner Performance
Management

14:45 – 15:15

Summary

CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1 (INDIA STANDARD TIME)

07:30 – 08:00

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

08:00 – 08:30

Introduction

08:30 – 10:15

Module 1: Designing an Effective Contingent Workforce Program
Management Strategy

10:15 – 10:30

Break

10:30 – 12:15

Module 2: Defining and Managing Quality in a Contingent
Workforce Program

12:15 – 12:45

Break

12:45 – 14:30

Module 3: Contingent Workforce Program Technology Design
and Management

14:30 – 14:45

Break

14:45 – 16:30

Module 4: Contingent Workforce Talent Management Strategies

DAY 2 (INDIA STANDARD TIME)

07:45 – 08:00

CCWP Certification Candidate Attendance Check-In, Audio visual Testing

08:00 – 09:00

Module 6: Pricing and Cost Management Strategies Part A

09:00 – 09:15

Break

09:15 – 10:15

Module 6: Pricing and Cost Management Strategies Part B

10:15 – 10:45

Break

10:45 – 12:30

Module 7: Managing Change, Implementation and Contingent
Workforce Program Adoption

12:30 – 13:00

Break

13:00 – 14:30

Module 5: Identifying and Managing Contingent Workforce Program
Risks
- Part A

14:30 – 14:45

Break

14:45 – 16:00

Module 5: Identifying and Managing Contingent Workforce Program
Risks
- Part B

DAY 3 (INDIA STANDARD TIME)

07:45 – 08:00

CCWP Certification Candidate Attendance Check-In, Audiovisual Testing

08:00 – 09:45

Module 8: Contingent Workforce Contract Management Best
Practices

09:45 – 10:00

Break

10:00 – 10:30

Review Sample Question Quiz and CCWP Certification Exam Process

10:30 – 12:15

Module 9: Managing Contingent Workforce Talent Sourcing
Channels and Methods

12:15 – 13:00

Break

13:00 – 14:45

Module 10: Staffing & Supply Chain Partner Performance
Management

14:45 – 15:15

Summary