Contingent Workforce (CW) Program Management
CCWP Contingent Workforce Program Management
Be recognized as an expert in contingent workforce (CW) program management. CCWP CW Program Management certification and training enables you to expand your knowledge and practices around designing, implementing, supporting and managing a successful contingent workforce strategy.

Modules & Agenda
MODULE 1
Designing an Effective Contingent Workforce Program Management Strategy
During this module session, you will learn how to develop strategies for improving your CW program performance and capability.
Key Learning Objectives:
- Determine the best approach to improve your CW program
- Understand best practice elements of designing an effective CW program management strategy
- Define the core mission and value executed by a CW program
- Comprehend the key elements of a CW program business case
- Understand management strategy elements required to effectively execute and manage a CW program
MODULE 2
Defining and Managing Quality in a Contingent Workforce Program
This module covers various ways to define, measure and manage quality in your CW program to create and deliver targeted required value.
Key Learning Objectives:
- Define and prioritize what quality service means for an organization’s CW program
- Establish target performance levels for talent, staffing partner and program operation quality in your CW program
- Manage speed, quality and costs in a CW engagement
- Identify purposeful CW quality metrics and processes for data collection and management analytics
- Align quality management strategies with CW solution elements
- Understand CW program quality management best practices
MODULE 3
Contingent Workforce Program Technology Design and Management
During this module session, you will learn how to develop strategies and action plans for engaging management-enabling technologies that can support and enhance a CW program operation.
Key Learning Objectives:
- Understand the types of technology platforms within the contingent workforce solutions ecosystem
- Create an inventory of CW program process management-enabling technology needs
- Gain a deeper understanding of Vendor Management System (VMS) functionality
- Build the core components of control and assurance within your enabling technology suites, tools and integrations
- Review and understand the emergence of various funding strategies and options for management-enabling technology
- Explore the advances in technology within the contingent workforce solutions ecosystem
MODULE 4
Contingent Workforce Talent Management Strategies
As the staffing industry continues to evolve at a fast pace, it is essential to understand the various opportunities to provide and utilize the plethora of CW talent resource types available in the marketplace.
Key Learning Objectives:
- Understand and leverage emerging CW workforce trends
- Discuss research trends indicating that future employee engagement type usage is constantly changing
- Identify and understand distinct contingent worker talent resource types
- Understanding contingent workers’ characteristics by key CW engagement types
- Comprehend best practices in managing different contingent worker talent resource types
- Inventory and understand the Dos and Don’ts for engaging different types of CW talent resources
- Reviewing and understanding CW resource automation
MODULE 5
Identifying and Managing Contingent Workforce Program Risk
Over time, high-profile CW-related lawsuits have spawned a lot of misinformation and bad advice in the contingent workforce community. The primary goal of this module is to help you identify the real risks you face and develop practical strategies for mitigating and managing those risks.
Key Learning Objectives:
- Establish a methodology to identify key contingent workforce related-risks and then asses risk exposure, frequency and severity for each
- Develop and deploy effective strategies to mitigate and manage contingent workforce risks
- Recognize and manage risks associated with CW engagements (e.g., co- employment) and independent contractor misclassification
- Risk management strategies to address emerging pay transparency and CW worker right regulations
- Understand non-competition contracts and criminal liability for no-poach arrangements
- Identify and implement background check risk management best practices
- Recognize and address other emerging and notable worker legal developments
MODULE 6
Pricing and Cost Management Strategies
This module covers how to manage pricing, costs and quality in your CW program without sacrificing quality.
Key Learning Objectives:
- Understand cost versus quality, managing the right balance
- Establish buyer/client cost and pricing goals and objectives
- Comprehend buyer/client bill and pay rate management strategies
- Be aware of MSP/program office and VMS/Technology funding strategies
- Execute marketplace pricing management methods
- Understand and execute talent channel pricing management
- Grasp productivity assimilation and turnover cost management
- Understanding discount methodology challenges and value management
- Calculate rates and margins
MODULE 7
Managing Change, Implementations, and CW Program Adoption
This module discusses how you can prepare to transform and enhance your CW program.
Key Learning Objectives:
- Establish key benefits of a successful implementation change event
- Understand critical best practices in implementation and program adoption
- Identify and comprehend key implementation project management stages and required activity steps
- Grasp the fundamentals of rollout strategies and launch communications
- Predict primary implementation obstacles and plan to overcome them
MODULE 8
Contingent Workforce Contract Management Best Practices
During this module session we will discuss the elements and components of contingent workforce contracts.
Key Learning Objectives:
- Identify the key components of CW contracts
- Discuss some Myth & Realities of CW program contract management
- Evaluate clauses of contract language related to indemnification, and understand the limits of indemnification in CW program contracts, and how to best apply them
- Review insurance management and contract basics
- Understand work product protections and their role in CW contracts
- Differentiate between KPIs and SLAs, and identify good, workable SLAs
- Evaluate a CW program’s escalation process
- Understand how to enforce contract pricing and staffing partner rate requirements, as well how to address and negotiate possible price increases
- Review some CW program contract item concerns
MODULE 9
Managing Contingent Workforce Talent Sourcing Channels and Methods
During this module session, you will learn how to develop strategies and action plans for leveraging multiple talent sourcing channels to enhance CW program operations and performance.
Key Learning Objectives:
- Identify and recognize emerging talent sourcing channels
- Assess a CW engagement need appropriately, which will then inform the proper choice of a talent sourcing channel option
- Understand what talent sourcing channels are available to a contingent workforce program
- Introduce various partner relationships across each talent sourcing channel operation
- Learn ways to optimize your leverage of talent sourcing channels
- Compare competitive talent sourcing channel models and RFx methodologies
- Review best practices for managing multiple talent sourcing channels
MODULE 10
Staffing & Supply Chain Partner Performance Management
It is important to understand how to prepare for, conduct and evaluate the results of a staffing partner scorecard and performance review in order to manage and enhance staffing partner performance.
Key Learning Objectives:
- Define supply chain versus staffing partners
- Examine the core components of a partner performance review
- Identify KPIs, SLAs and other items in a contract for program governance and compliance
- Explore the importance and effectiveness of “rules of engagement” (ROE) partner communication/management tools
- Recognize appropriate components to incorporate in a staffing partner and engagement manager performance scorecard
- Rank staffing partner performance
- Execute supplier optimization and rationalization strategies
CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1
7:45 – 8:00 am | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
8:00 – 8:45 am | Introduction |
8:45 – 10:30 am | Module 1: Designing an Effective Contingent Workforce Program |
10:30 – 10:45 am | Break |
10:45 – 12:15 pm | Module 2: Defining and Managing Quality in a Contingent Workforce |
12:15 – 1:00 pm | Lunch |
1:00 – 2:45 pm | Module 3: Contingent Workforce Program Technology Design and |
2:45 – 3:00 pm | Break |
3:00 – 4:15 pm | Module 4: Contingent Workforce Talent Management Strategies |
DAY 2
7:45 – 8:00 am | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
8:00 – 10:30 am | Module 5: Identifying and Managing Contingent Workforce Program |
10:30 – 10:45 am | Break |
10:45 – 12:00 pm | Module 6: Pricing and Cost Management Strategies |
12:00 – 12:45 pm | Lunch |
12:45 – 1:30 pm | Module 6: Pricing and Cost Management Strategies |
1:30 – 1:45 pm | Break |
1:45 – 3:15 pm | Module 7: Managing Change, Implementation and Contingent |
DAY 3
7:45 – 8:00 am | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
8:00 – 8:30 am | Review Sample Question Quiz and CCWP Certification Exam Process |
8:30 – 10:00 am | Module 8: Contingent Workforce Contract Management Practices |
10:00 – 10:15 am | Break |
10:15 – 11:45 am | Module 9: Managing Contingent Workforce Talent Sourcing |
11:45 – 12:30 pm | Lunch |
12:30 – 2:00 pm | Module 10: Staffing & Supply Chain Partner Performance |
2:00 – 2:30 pm | Summary |
CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1 (UK TIME)
08:00 – 08:30 | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
08:30 – 09:15 | Introduction |
09:15 – 11:00 | Module 1: Designing an Effective Contingent Workforce Program |
11:00 – 11:15 | Break |
11:15 – 12:45 | Module 2: Defining and Managing Quality in a Contingent |
12:45 – 13:30 | Lunch |
13:30 – 15:15 | Module 3: Contingent Workforce Program Technology Design and |
15:15 – 15:30 | Break |
15:30 – 17:00 | Module 4: Contingent Workforce Talent Management Strategies |
DAY 2 (UK TIME)
07:45 – 08:00 | CCWP Certification Candidate Attendance Check-In, Audio visual Testing |
08:00 – 09:30 | Module 5: Identifying and Managing Contingent Workforce Program |
09:30 – 09:45 | Break |
09:45 – 11:15 | Module 5: Identifying and Managing Contingent Workforce Program |
11:15 – 12:00 | Break |
12:00 – 13:00 | Module 6: Pricing and Cost Management Strategies – Part A |
13:00 – 13:45 | Lunch |
13:45 – 14:45 | Module 6: Pricing and Cost Management Strategies – Part B |
14:45 – 15:00 | Break |
15:00 – 16:45 | Module 7: Managing Change, Implementation and Contingent |
DAY 3 (UK TIME)
07:45 – 08:00 | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
08:00 – 08:30 | Review Sample Question Quiz and CCWP Certification Exam Process |
08:30 – 10:15 | Module 8: Contingent Workforce Contract Management Best |
10:15 – 10:30 | Break |
10:30 – 12:15 | Module 9: Managing Contingent Workforce Talent Sourcing |
12:15 – 13:00 | Lunch |
13:00 – 14:45 | Module 10: Staffing & Supply Chain Partner Performance |
14:45 – 15:15 | Summary |
CCWP CW PROGRAM MANAGEMENT Class DRAFT AGENDA - AGENDA Subject to change
DAY 1 (INDIA STANDARD TIME)
07:30 – 08:00 | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
08:00 – 08:30 | Introduction |
08:30 – 10:15 | Module 1: Designing an Effective Contingent Workforce Program |
10:15 – 10:30 | Break |
10:30 – 12:15 | Module 2: Defining and Managing Quality in a Contingent |
12:15 – 12:45 | Break |
12:45 – 14:30 | Module 3: Contingent Workforce Program Technology Design |
14:30 – 14:45 | Break |
14:45 – 16:30 | Module 4: Contingent Workforce Talent Management Strategies |
DAY 2 (INDIA STANDARD TIME)
07:45 – 08:00 | CCWP Certification Candidate Attendance Check-In, Audio visual Testing |
08:00 – 09:00 | Module 6: Pricing and Cost Management Strategies – Part A |
09:00 – 09:15 | Break |
09:15 – 10:15 | Module 6: Pricing and Cost Management Strategies – Part B |
10:15 – 10:45 | Break |
10:45 – 12:30 | Module 7: Managing Change, Implementation and Contingent |
12:30 – 13:00 | Break |
13:00 – 14:30 | Module 5: Identifying and Managing Contingent Workforce Program |
14:30 – 14:45 | Break |
14:45 – 16:00 | Module 5: Identifying and Managing Contingent Workforce Program |
DAY 3 (INDIA STANDARD TIME)
07:45 – 08:00 | CCWP Certification Candidate Attendance Check-In, Audiovisual Testing |
08:00 – 09:45 | Module 8: Contingent Workforce Contract Management Best |
09:45 – 10:00 | Break |
10:00 – 10:30 | Review Sample Question Quiz and CCWP Certification Exam Process |
10:30 – 12:15 | Module 9: Managing Contingent Workforce Talent Sourcing |
12:15 – 13:00 | Break |
13:00 – 14:45 | Module 10: Staffing & Supply Chain Partner Performance |
14:45 – 15:15 | Summary |