Cindy Chunn is a workforce solutions technology analyst for Staffing Industry Analysts (SIA) joining the research firm in 2023. Her research coverage assists human resources, procurement executives and staffing executives to make educated decisions relating to vendor management systems (VMS) and other workforce technology. Chunn brings more than 20 years of experience working with procurement, human resources, total talent solutions and the extended/contingent workforce management space. She started her journey with Manpower in multiple leadership roles. There she was instrumental in assisting clients with moving their contingent talent programs from tactical to strategic while driving operational excellence. Most recently, in her nine-year tenure with a VMS technology company, Chunn had a strategic program manager role, working with varied client portfolios to successfully optimize their contingent workforce programs. Proficient in power business intelligence using analytics to drive optimization, she created sound strategies for user adoption and execution through strategic planning while driving both operational efficiencies and program compliance.

Dawn McCartney is senior vice president of Contingent Workforce Strategies (CWS) Council at Staffing Industry Analysts (SIA). She leads and oversees the CWS Council as well as SIA’s certification and training – including the Certified Contingent Workforce Professional (CCWP) and Statement of Work (SOW) accreditation programs – in addition to contingent workforce workshops. Additionally, she is responsible for identifying, developing, and implementing cutting-edge research and strategies for the end users of contingent labor. McCartney joined SIA in 2012 and has been an integral part of the SIA team with ongoing contributions to the rapid development of the CWS Council and her role advising CWS Council members in managing their extended workforce programs. CWS Council Members’ program amounts to more than $100 billion in contingent spend. McCartney has 13 years of frontline experience working on both the supplier and buyer sides. Her expertise on the buyer side includes contingent workforce policies and procedures as well as the implementation of contingent workforce programs including vendor management system (VMS) and supplier selection. Prior to SIA she was global workforce manager for McDonald’s Corporation. A highly-regarded industry speaker, McCartney frequently shares insights, thought leadership and best practices across the workforce solutions ecosystem. She is a certified contingent workforce professional (CCWP) and statement of work (SOW) management expert.

Lori Telischak provides advisory support to Contingent Workforce Strategies (CWS) Council Members at Staffing Industry Analysts (SIA). She connects them to research and proprietary benchmarking tools as well as industry and peer networking events. Prior to her involvement with the CWS Council team, Telischak contributed to SIA’s certification and training marketplace initiatives. She administered programs such as the certified contingent workforce professional (CCWP) accreditation programs and contingent workforce program management workshops. With more than 15 years of hands-on experience on both the supplier and buyer sides as well as in services procurement, Telischak brings a unique perspective to best practices in the contingent workforce industry and trends in engagement management. Her areas of expertise encompass the implementation of managed service provider (MSP) and vendor management system (VMS) solutions, supplier optimization and talent strategies, leadership in both internally and externally managed programs, and a wealth of knowledge and experience in services procurement. Telischak is driven by a passion to share her accumulated knowledge, and the many lessons along the way, with industry professionals to help elevate and transform the contingent workforce profession.

Matt Norton is workforce solutions research director at Staffing Industry Analysts (SIA) joining the research firm in 2012. He is the analyst and advisor to Contingent Workforce Strategies (CWS) Council Members on global market developments across the entire spectrum of workforce solutions. This includes managed service provider (MSP), recruitment process outsourcing (RPO) and total talent management. Norton authored SIA’s Workforce Solutions Ecosystem research report in his prior role as senior research analyst. He is a frequent presenter and moderator at industry conferences and events. Norton has a Bachelor of Arts from Royal Holloway, University of London and a master’s degree from The London School of Economics. He is a certified contingent workforce professional (CCWP).

Peter Reagan embarked on his journey with Staffing Industry Analysts (SIA) in 2015, swiftly establishing himself as a leader in providing analysis and advisory support to Contingent Workforce Strategies (CWS) Council Members worldwide. With a career spanning over three decades, Reagan’s expertise is unrivalled in the field of global contingent workforce management. Since 1990, Reagan has been at the forefront of the industry, earning recognition as an industry luminary. His strategic guidance has played a pivotal role in shaping the direction of SIA’s CWS Council, working closely with leading organizations worldwide. Through this collaboration, Reagan continuously enriches his own insights into the dynamic landscape of contingent workforce management. Renowned for his visionary approach, Reagan’s keynote talks are highly regarded for their ability to translate complex ideas into actionable solutions. From managed service provider (MSP) models to statement of work (SOW) strategies, vendor management systems (VMS), and emerging technologies, Reagan provides member organizations with the tools and guidance they need to thrive in the ever-evolving world of work. Through his unwavering dedication, transformative leadership, collaborative approach and communication skills, Reagan inspires professionals globally, leaving an indelible mark on the industry. His commitment to innovation and progress ensures that organizations are equipped to navigate the complexities of contingent workforce management with confidence and clarity.

Stephen Clancy is a senior director at Staffing Industry Analysts (SIA) with a primary role as leader and manager of SIA’s Certified Contingent Workforce Professional (CCWP) program. He is a member of the Contingent Workforce Strategies (CWS) Council team and a buyer analyst that contributes best practice advisory support to SIA clients. He possesses over 30 years of experience in the human resources and business process outsourcing (BPO) services marketplace as a market research analyst, marketing consultant, industry speaker, writer, and developer of BPO services and solution partnerships. Before joining SIA, Clancy had executive roles at SourceRight Solutions, the workforce solutions division of the Spherion Corporation. As vice president at SourceRight Solutions, Clancy developed and sold business process outsourcing solutions – recruitment process outsourcing (RPO) and managed service provider (MSP) – to Fortune 1000 companies. He developed multi-million-dollar outsourcing engagements with leading industry organizations such as Verizon, Grainger, Citrix and Kodak. These workforce solutions delivered multifaceted, talent acquisition enhancements and value for these organizations over three- to five-year contract periods. Prior to joining SourceRight, Clancy was a member of Gartner’s Worldwide IT Services Group as a principal analyst and research program director. His focus was on IT services, outsourcing and alternative channel support. Clancy has a Bachelor of Science in finance from the University of Massachusetts, North Dartmouth as well as a black belt and master certificate in Six Sigma from the University of Villanova. He is a certified contingent workforce professional (CCWP) and statement of work (SOW) management expert. Clancy is a past member of the Southeastern Massachusetts University Board of Trustees.