Region - North America

2014 Contingent Buyers Survey: Trends in satisfaction with staffing suppliers, VMS, MSP, and job boards

June 27, 2014

  • A satisfaction score for staffing suppliers (NPS) was measured at -19%, down 30 percentage points since 2011
  • Satisfaction with VMS also declined - NPS is now 3%, down 21 percentage points since 2011
  • Buyers were least satisfied with job boards, which scored a NPS of -33%, largely due to dissatisfaction... More

2014 Contingent Buyers Survey: After a temp ends an assignment, how long must you wait before hiring them directly (without fees)?

June 26, 2014

  • At the median, buyers must wait at least three months after an assignment ends to hire a temporary worker without fees
  • Two-thirds of buyers reported a post-assignment wait period of at least one month to convert a temp without fees
  • Six month periods were also common, representing a quarter of... More

2014 Online Staffing Platform Landscape: Can more be better?

June 26, 2014

  • We have identified 145 online staffing platform businesses operating around the world, including 33 “witkeys” (the Chinese variant of online staffing). There are actually likely to a larger number of tiny platform businesses we have not detected yet.
  • In 2013, only a fairly small number of... More

2014 Contingent Buyers Survey: Compensation of contingent workforce managers

June 25, 2014

  • In 2013, the median compensation for contingent workforce managers was $135,000
  • Median compensation increased by 12.5% since we last asked in 2011
  • General managers/operations managers were on average more highly compensated than HR or procurement managers

SIA research: Buyers’ best advice for recruiting and retaining former employees

June 25, 2014

Sometimes, former employees can be a valuable asset to a CW program. Buyers of contingent labor report methods of recruiting and retaining them that tend to work best. Among them, creating an alumni groups via social media and sharing periodic updates and job openings. Read more here


A Look at the Mexican Temporary Workforce Environment

June 22, 2014

  • Overview of Mexican legal landscape
  • Limitations on use of temporary agency workers explained
  • Details on statutory costs

2014 Contingent Buyers Survey: Best advice for recruiting and retaining former employees

June 20, 2014

  • The top suggestion is to stay connected, particularly through a Linkedin or Facebook group
  • Several buyers suggested using social media to ensure that former employees are aware of current job openings
  • Buyers also suggested treating employees with honesty and professionalism, particularly when... More

Expert Interview - The Great Hunt in Health IT

June 20, 2014

  • This expert interview was recorded at SIA's 2013 Healthcare Staffing Summit in Chicago
  • Emergence of new career paths in health IT discussed
  • Report includes health information career map

2014 Contingent Buyers Survey: What specific skills are you having the most difficulty recruiting?

June 19, 2014

  • Skills associated with managing and modifying company‐wide enterprise software were reported as the most difficult to recruit
  • Within engineering, the most difficult to recruit skills were specialized, niche skills, and skills related to petroleum engineering
  • Among buyers of industrial/logistics,... More

2014 Contingent Buyers Survey: How do buyers find and select their staffing suppliers?

June 19, 2014

  • Overwhelmingly, buyers report 'worker quality' to be their top consideration when selecting a staffing firm
  • Service quality, low cost, and speed were the next most important considerations 
  • A referral from a colleague is the most common way of initially discovering staffing firms, followed... More