Operational Metrics & Best Practices

2012 Temporary Worker Survey: Are temps satisfied with their agencies?

June 25, 2012

  • Temps are overall very satisfied (45% NPS)
  • Communication is a key factor for temps
  • Other "soft human factors" can be important
  • Practical "job information" important too

Lexicon of Global Contingent Workforce Terms

June 18, 2012

  • Over 200 contingent workforce related terms and definitions
  • International terminology included for the first time
  • Document promotes standardized language usage in CW management

First SIA Survey of Staffing Firms Recruiting/Talent Acquisition Practices

June 5, 2012

  • SIA's first survey of staffing firm recruiting/talent practices
  • Well over 100 respondents from a broad range of firms
  • Key insights into organization, process, and technology

2012 Temporary Worker Survey: How did you first learn about your current staffing firm?

April 19, 2012

  • #1 way temps found agency: "they contacted me"
  • Referrals, job board, and web searches also cited frequently
  • Less effective than expected: Social networking, branding

The Role of Finance in a Staffing Firm's Strategic Planning

February 3, 2012

  • Lessons from the recession
  • Metrics for driving profitability
  • Other finance best practices

2011 Staffing Company Survey: Staffing firm priorities

January 27, 2012

  • Details top three priorities given by individuals from 473 staffing firms
  • Increased emphasis on recruiting
  • Staffing firms switching from defense to offense

2011 Staffing Company Survey: What saved your business in the last recession?

January 26, 2012

  • 330 staffing firms tell how they survived the recession
  • Half of respondents cited cost-related strategies
  • Independent of specific strategy, many respondents cited the need to act quickly

Implementing Staffing Technology: Tips from the trenches

January 19, 2012

  • Best practices in implementing staffing technology
  • Importance of data migration, scope, buy-in
  • Examples of success to emulate, failures to avoid

2011 Staffing Company Survey: To what degree do staffing firms use a board of directors?

January 5, 2012

  • 46% of firms operate with board of directors (17% paid, 29% unpaid)
  • Almost half established board within first five years
  • Larger firms more likely to have a board

Best Practices in Employee Engagement

October 27, 2011

  • Recorded at the 2011 Staffing Industry Executive Forum
  • Staffing executives discuss employee engagement, company culture, and best hiring practices
  • Panel includes Michael Weinholtz (CHG Healthcare Services), Tom Gimble (The LaSalle Network), Sheldon Arora (LiquidAgents Healthcare), and Ben... More