Operational Metrics & Best Practices

2012 Recruiting/Talent Acquisition (TA) Survey: Evolution of the TA function -- What’s Expected to Change

July 25, 2012

  • Talent Acquisition (TA) transformation underway
  • Widespread across all firm sizes and segments
  • New processes and technologies at top of the list

2012 Recruiting/Talent Acquisition (TA) Survey: Do staffing firms treat VMS/MSP orders differently in the TA process?

July 24, 2012

  • A third of VMS/MSP firms used a special TA process
  • Doing so or not was not strongly related to size, segment, etc.
  • How/why ranged from positive to negative/dismissive approaches

2012 Recruiting/Talent Acquisition (TA) Survey: Organization, Compensation, and Training of Sourcing/Recruiting Personnel

July 20, 2012

  • Industry practices benchmarked
  • Selection, compensation, training of Sourcers/Recruiters varies widely
  • "Change in technology" cited to have greatest future impact on recruiting

2012 Recruiting/Talent Acquisition (TA) Survey: The Use of TA Technology Among Staffing Firms

July 11, 2012

  • Staffing firms with core ATS:  93%
  • Top two trends: social and mobile
  • Biggest barrier: organization factors

2012 Staffing Industry Sales Force Effectiveness Survey

July 11, 2012

  • In depth look at the three core disciplines that optimize sales force effectiveness
  • Key practices that differentiate top performing staffing firms 
  • Critical elements that keep sales force engaged and motivated

2012 Recruiting/Talent Acquisition (TA) Survey: State of Outsourcing

July 10, 2012

  • 35% of staffing firms outsource some recruiting function
  • Of these, about half use offshore resources
  • Most frequently outsourced: sourcing

2012 Recruiting/Talent Acquisition (TA) Survey: The Use of Metrics Among Staffing Firms

July 5, 2012

  • Underwhelming penetration of TA metrics
  • Average staffing firm used 6 TA metrics
  • Only 2 metrics used by over 60% of firms

2012 Temporary Workers Survey: Preferences, Satisfaction and Agency Selection (& Appendix: 2009 Contingent Worker Survey)

July 2, 2012

  • View into temp motivations, choices and attitudes
  • Positive agency relationship a major influencer
  • Human factors trump higher pay and benefits

2012 Temporary Worker Survey: Are temps satisfied with their agencies?

June 25, 2012

  • Temps are overall very satisfied (45% NPS)
  • Communication is a key factor for temps
  • Other "soft human factors" can be important
  • Practical "job information" important too

Lexicon of Global Contingent Workforce Terms

June 18, 2012

  • Over 200 contingent workforce related terms and definitions
  • International terminology included for the first time
  • Document promotes standardized language usage in CW management