January 2012

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The Epitec Group takes its commitment to customers seriously. What the Southfield, Mich.-based information technology staffing firm does to keep clients happy. Also in this issue: Tips to make sure your relationship with customers is successful and long-lasting. Four trends that will disrupt the way the staffing industry does business. And there is a snapshot of the Mexican staffing market along with an interview with a founding member of the Mexican staffing association.

Letter from the Editor

December 27, 2011

New beginnings: Ringing in 2012 with a new look and feel


Straight Talk from the Customer

December 27, 2011

Straight talk from the customer: Beyond borders


Benefit of Counsel

December 27, 2011

Keeping safe: Candidates should pass the contractor status test before coming on board.


Research Report: Quality matters

December 27, 2011

A recent survey reveals what’s most important to buyers.


Across the Border: Snapshot

December 27, 2011

Here’s a snapshot of the Mexican staffing market. It’s growing and has huge short-term potential.


Across the Border: Interview

December 27, 2011

The founding member of the Mexican staffing association reveals surprising facts about the Mexican staffing market in this interview.


With This Ring, I Thee …

December 27, 2011

Tips to make sure your relationship with customers is successful and long-lasting.


Happy Clients = $$$

December 27, 2011

The Epitec Group takes its commitment to customers seriously. What the Southfield, Mich.-based information technology staffing firm does to keep clients happy.


Short-Term Hiccups, Long-Term Growth

December 27, 2011

Four trends that will disrupt the way the staffing industry does business.


Expert’s Corner

December 27, 2011

Participation pays: Why responding to survey requests can boost your bottom line.


Power Seller

December 27, 2011

Winning the deal: Why complex products require a specialized approach and time.


By the Numbers

December 27, 2011

  • Buyers rank least expensive type of contingent labor and which has highest quality
  • What are buyers plans with respect to use of agency temps
  • Percentage of buyers have programs to encourage use of diversity suppliers