Another challenge is that TRS is getting hit with more lawsuits than it has ever experienced before, many of which are frivolous and don't even meet the statute of limitations. "People are suing on anything and everything," concludes Wright. "Some of it is just stupid. I'm getting frivolous lawsuits." She attributes the increase in lawsuits to these tough economic times. "Everybody is looking for any way they can make a dollar in today's economy," she says.

TRS Earns Clients' Trust, Respect
Roberta Haynes, nurse manager at Espanola Hospital, has worked with TRS for several years. "My experience has been a positive collaboration," she says. "They listen to my needs and try to find staff that want to come to this area and can meet my expectations. They are professional, communicating by email or phone, [and] very prompt with their communication and sharing of resumes. Also, [they are] very personal and friendly -- sharing pictures or sending personal cards. I have had a couple of staff [who] did not meet my needs, or there were problems. The follow-up was prompt, working with me to find a solution, listening to my concerns and accepting my evaluations at face value. They found replacements if contracts had to be cancelled. After the fact, they kept in touch if follow-up was needed in any way."

Concludes Haynes: "Diana has gone out of her way to keep a positive working relationship with our hospital. She has earned my trust and respect. I have worked with a few other companies. The staff have been okay but not of the skill level offered by TRS."

Haynes is impressed with TRS' turnaround time. She can get two to three possible candidates within 24 to 48 hours of asking. "They are very prompt once I have interviewed a person and we have agreed we want them to come and work at Espanola,"ÂÂÂÂÂ�she says. "The contract is completed and sent within three or four days. I cannot say enough about TRS and how pleased I am to work with them."

Karla Connelly of Blackfeet Hospital has worked with TRS for approximately five years. "My overall experience with TRS has been exceptional,"ÂÂÂÂÂ�she says. "I have enjoyed working with TRS due to the fact that they always provide quality nurses to our facility. I definitely feel TRS provides me with quality candidates. TRS has been able to provide quality candidates when I have been in a staffing jam with candidates' arrival within two weeks or less. I have had a good working relationship with my marketing manager from TRS. Someone else was going to be assigned to my facility, and I requested I remain with the same marketing manager, which TRS honored. I work with other companies and, in my opinion, TRS [candidates] have been exceptional compared to other candidates I have received. [On a scale of 1 to 10] I would give TRS an 8 or 9 due to the quality of candidates I have received."

Candidates Say TRS Is Helpful, Looks After Them
Mary Ann Decker has gotten ICU and ER positions through TRS for the past 13 years. "They've been very helpful. Diana is great. My recruiter, Robin Clark, has been helpful and gets me jobs. If I take a break, she always calls me and checks on me. I was sick for a while, but she would always call and check on me. And Diana is aware of what's going on. She's always been helpful and thoughtful. Besides being a good businesswoman, she's just concerned for her people."

Decker has worked with other staffing companies but prefers TRS. "It's local," she says. "I like the way they treat me. I say they go their mile every time. They do their best to help me. They're friendly and caring. They will try to find you a specific area that you want. You feel like family when you go in the office. If they're having a bad day, you don't know it. They've been good to me. I wouldn't stay that long if they weren't." Decker has recommended TRS to other nurses. "They're more like the hometown people. You feel good in supporting them."

George "Tommy" Martin has been placed in med search and administrative nurse positions and even worked in the urgent care unit of a clinic in Alaska through TRS. "I like to travel," he says. "I like to see the country. It gives you the opportunity to meet different people and work with different people, work with patients from different cultures and learn their likes and dislikes. They're a good company to work for. If you have a problem, they don't just step on it. They investigate it. They're willing to meet your needs. They have a good travel department that sets up your housing and arranges your travel. They are a very good company to work for. I highly recommend them to other people in healthcare."

On a scale of one to 10, Martin gives TRS a 9. "They're very accommodating with your travel," he says, noting that TRS tries to get travel nurses the shortest and least expensive flights and the best accommodations.

John Wilson has been placed in respiratory jobs and his wife, Jewel, has been placed in RN jobs through TRS. "They take care of their employees,"ÂÂÂÂÂ�says Wilson, who has worked on and off with TRS for the last 15 years. "Their reputation speaks for itself. It's just a great organization that really cares about its people. It's been great since day one."

Wilson has worked with other staffing companies before but now works strictly with TRS. "There is no comparison. Other companies have let me down. I have been stranded before at other companies."

Many Hats
Wright wears many hats. She oversees managers, corporate growth, planning and strategy, and works on advertising. "Anyone who has an issue in the company, they come to me and I deal with it," she says. "It's an overtime job. It's not an 8 to 5."

Accolades Prove It's a Great Company
Last year the Arkansas Business Weekly named Wright the Arkansas Business Executive of the Year. "This is a really big deal here in Arkansas," she says. "Over 1,000 were present in formal attire. After that event, my business town, Tontitown, named me Executive of the Year and gave me my own day. And the town I live in held a big celebration, and the mayor proclaimed a day in my honor."

Additionally, the U.S. Commerce System named TRS among the Best of the Best Healthcare Staffing Companies this year and in 2009.

A Tradition of Giving Back
TRS does a drive for children with cleft palates and has raised money for the Susan G. Komen Breast Cancer Foundation by doing such things as "crazy hat day."

Wright and her husband also are both involved in their local church. Wright herself is a Eucharistic minister for her church. Additionally, she supports the Walton Art Center.

Nursing Career Spans Three Decades
Wright, who has been a nurse since 1980, attended nursing school at Northwestern State University of Louisiana and earned her MBA from Centenary College in Shreveport LA.

In her free time, she enjoys cooking and painting. She's also an avid reader. And she loves to participate in any kind of water sport, be it boating, canoeing, swimming or water skiing. "If it's outside and water, I'm pretty much there," she says.