CWS 3.0: February 26, 2014


Are You Getting the Whole Picture?

Most companies rely heavily on their key performance indicators (KPIs) to determine whether their MSP program is achieving the right return on investment. However, KPIs don’t always measure all the right success factors, and the organization may miss out on crucial information that can improve the program, writes Scott Fraleigh, senior VP of MSP Operations, Randstad Sourceright, in The Staffing Stream. 


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