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US – Bullhorn Buys Staffing Software Rivals

November 28 2012

Bullhorn today reported it acquired two rival vendors of software to the staffing industry — MaxHire Solutions and Sendouts. The combined customer base will total more than 5,000 staffing and recruiting agencies, according to Bullhorn. Terms of the transactions were not announced.

“These acquisitions dramatically increase our ability to execute on our vision of helping recruiters be more successful, develop new products and serve our exponentially expanding user base,” said Bullhorn co-founder and CEO Art Papas.

The MaxHire and Sendouts products will continue to operate and users won’t need to migrate to another platform, said Andrew Hally, vice president of product and marketing at Bullhorn.

However, the company is working on a next-generation system that will incorporate innovations from Bullhorn, MaxHire and Sendouts. The new platform could be out in a year or two and customers will have the choice of moving to it or staying with what they have. Customers also have the option of moving to the Bullhorn platform prior to the next generation.

Plans call for customer support to remain the same. “MaxHire and Sendouts really do an outstanding job at customer support, that’s not going to change either,” Hally said.

The deal will help Bullhorn reach the next generation of staffing software more quickly, Hally said. In addition, the company is getting teams of support people and developers that are already familiar with the staffing industry. The move also adds offices for Boston-based Bullhorn. MaxHire is based in Vancouver, Canada, and Sendouts is based in St. Louis, Mo.

Software provided by Bullhorn, MaxHire and Sendouts includes applicant tracking systems, customer relationship management and other features.

Bullhorn itself was acquired by private equity firm Vista Equity Partners. That deal was announced in June of this year.

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Majinga Consulting

Justin Pearse 12/03/2012 03:14 am

Bullhorn must have purchased them for their Customer Support. Andrew Hally admits to it himself. And maybe a good move that they did. I have had a horrendous experience with Bullhorn in the 5 months since signing on and am still sitting with a half-implemented system - for the full details check out http://bit.ly/TXDrWc. The short and simple version is that we are expected to pay for the month of July, despite only receiving logins to the system in mid-August. The official party line is that all SAAS based systems operate in this manner - Ie. client expected to pay from sign on date. I need to research if this is the case, but even if it is, doesn't mean it's correct and maybe SAAS based systems need a shake up so that people aren't expected to pay for something they can't use. In addition to that, there has been a litany of lengthy, drawn-out and painful customer services interactions and the Activity Centre (one of the key bits of functionality that contributed to my eventual decision to choose Bullhorn) is still not working. I was revisiting Sendouts as a possible alternative to Bullhorn. Now there isn't much point. The corporate culture of Sendouts will be doubtless be swallowed up by the larger organisation with antiquated and inflexible approach to customer service. That means one of 2 things. Either Bullhorn support gets better as a result of learning from the acquired companies OR the customer service gets worse and worse as Bullhorn attempt to maximise shareholder ROI and enforce contractual terms that don't make sense on customers in order to do so.


BrightMove, Inc.

Michael Brandt 12/01/2012 09:20 am

Thanks for the information and being one of the other top vendors in the space, BrightMove has to take special interest in this big news.

Acquisitions can typically be a very tough thing for both the acquired and the acquiring vendors and their customers. History has shown that the transition process can be challenging and costly from a time,support and resource perspective. Not to mention the change management.

BrightMove has just announced free conversion options for Bullhorn, Maxhire and Sendouts users which may be of interest.

Just go to BrightMove and request more information. Mention you are coming from one of these vendors and it is that simple. Ask about competitive pricing discounts as well.

BrightMove gives recruiters access to over 1000 sources and over 20,000 corporate job sites for skill marketing. It also works on Mac as well as all major browsers (Internet Explorer, Firefox, Chrome and Safari)

Thank You,

Michael G. Brandt
COO
BrightMove, Inc.
http://www.brightmove.com


Talent Partners

L Rubin 11/29/2012 08:27 am

Shifts the focus from the current dedicated customer service to going IPO and then to shareholder satisfaction. Likely a very bumpy road ahead for the current customers.


Total 3 comments