Jon Osborne

VP, Strategic Research

Jon Osborne
josborneSPAMFILTER@staffingindustry.com

After leading SIA's North America Research & Editorial department for nearly a decade, Jon Osborne now focuses on strategic research projects and communication of company research to members via the monthly Staffing Industry Report webinar. Previously, he had a 15-year career in bank financial analysis and investor relations at Bank of America. He holds an M.B.A. and B.A. in economics from the University of Chicago.

Recent Articles

North America Internal Staff Survey 2021: Internal staff perception of diversity and inclusion at staffing firms

March 4, 2021

  • 10,000 staffing firm internal staff surveyed on diversity and inclusion
  • Most feel staffing firms are treating them fairly
  • Widespread perception staffing firms fairer with respect to age, gender and race than working world generally

North America Staffing Company Survey 2020: Terms of service: days payable, discounts, indemnification, guarantees

November 4, 2020

  • Days payable: 30 days most typical
  • Discounts for early payment rare and small
  • About half of clients typically covered by indemnification agreements
  • Larger firms and professional firms more likely to offer discounts, special terms

North America Staffing Company Survey 2020: Human cloud/online staffing, and use of automation in traditional staffing

October 30, 2020

  • One in ten staffing firms partnering with or invested in a human cloud service
  • Staffing firms more automated on worker side than buyer side
  • Large staffing firms most active in process automation
  • Rate of involvement in human cloud and automation moderated in 2020

North America Staffing Company Survey 2020: Staffing firm key metrics – which are most used and which are the best?

October 23, 2020

  • Staffing executives name the key metrics they use the most
  • These metrics evaluated against firm performance
  • Six metrics associated with superior outcomes
  • Seven metrics don't seem to help much
  • One of the most popular measures associated with underperformance

North America Staffing Company Survey 2020: Do staffing firms benefit from engaging with online rating websites?

October 12, 2020

  • 70% of staffing firms engage with online rating websites
  • Firms most often monitor ratings and respond to negative reviews
  • The effort appears to pay off with respect to recruiting
  • Rating website most often engaged with: Glassdoor
  • 420 staffing firms surveyed

North America Staffing Company Survey 2020: Staffing firm operations in the COVID-19 environment

September 22, 2020

  • Top industry response to market changes: aggressive selling
  • Staffing firms overcoming operational challenges
  • Some have participated heroically in the fight against COVID itself
  • Lasting effect: IT and office/clerical think temp remote work boom will last
  • Three best practices on how to manage... More

North America Temporary Worker Survey 2020: Are temporary workers turning to human cloud services for employment?

July 17, 2020

  • Over 3,000 temporary workers surveyed
  • Temps mostly either not aware or not interested in human cloud
  • But 9.4% earning at least some income from it currently
  • Temp use of consumer-related cloud much higher than business-related
  • Top services used: Lyft, Uber, Upwork, Freelancer

North America Temporary Worker Survey 2020: Temporary worker interest in training

July 7, 2020

  • Temp training is a relative weak spot among staffing agencies
  • However, temps are very interested in such training when offered
  • One in seven would pay agencies for training
  • Temp desire for training has been a recurring theme in SIA surveys
  • 4,000 temporary workers shared opinions on such training... More

North America Temporary Worker Survey 2020: Temporary workers plans and preferences for types of work

June 24, 2020

  • Temps mostly want permanent work
  • Industrial workers often want overtime, healthcare workers often want part-time
  • Only 5% of temps would prefer to work through online platform
  • Preferences vary in many respects by occupation, wage, and age
  • 4,000 temps surveyed

North America Temporary Worker Survey 2020: How to communicate with temporary workers, what they need to know

June 5, 2020

  • Email is the most preferred method of communication
  • But preferred communication methods vary by age and hourly wage
  • Temps say they hear enough about job opportunities
  • But on eight other topics they need more information
  • Explaining website and app to temps makes these more effective