CWS 3.0


Benchmarks: Median Pay/Bill Rates, CSRs - CWS 30 January 2.1

Contingent Workforce Strategies 30

According to data from nextSource, bill rates for customer service representatives varied based on the level of skill required. In September 2009, the median mark-up for a customer service representative in the United States was 52 percent. Mark-ups at the junior- and mid-levels were highest, at 56 percent and 62 percent, respectively, while mark-ups for the senior-, lead- and guru-levels ranged from 48 percent to 53 percent.

Benchmark chart

Source: nextSource PeopleTicker,


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