Jon Osborne's Blog

Who knew management really mattered?

If you're like me, you've probably wondered for years, do CEOs indeed, senior management generally do they really do anything?  Or are they just deadweight?

That question will probably never be answered definitively.  It almost counts as a metaphysical question, like asking why the rest of the world has an accent but we don't, one of those things that will probably never really be fully understood.... More

It's the long lines, stupid

I went Christmas shopping this weekend, arriving at Macy's around 10AM.  Even at this early hour, the cashiers were already overwhelmed with lines of customers six to eight deep.  Nor was this phenomena entirely peculiar to Macy's the lines were everywhere.

Newsflash to retailers: long lines mean lost sales.  The prospect of standing in line at shop after shop was discouraging enough... More