Stephen Clancy

Director, Contingent Workforce Strategies, Knowledge and Research, CCWP

Stephen Clancy

Stephen Clancy possesses over 25 years of experience in the HR and Business Process Outsourcing (BPO) services marketplace as a market research analyst, marketing consultant, industry speaker, writer and developer of BPO solution partnerships. Before joining Staffing Industry Analysts, he held executive roles at SourceRight Solutions, the workforce solutions division of SFN Group. As Vice President at SourceRight Solutions, Clancy developed and sold business process outsourcing solutions (RPO & MSP) to Fortune 1000 companies. He developed multi-million dollar outsourcing engagements with leading industry organizations such as Verizon, Grainger, Citrix and Kodak. These workforce solutions delivered multifaceted enhancements for these organizations over three to five year contract periods. Before joining SourceRight, Clancy was a member of Gartner’s Worldwide IT Services Group as a principal analyst and research program director with a focus on outsourcing, alternative channel support and IT services. Clancy holds a B.S. in Finance from the University of Massachusetts, North Dartmouth and a Black Belt and Master Certificate in Six Sigma from the University of Villanova. Clancy is a past Member of the Southeastern Massachusetts University Board of Trustees.

Recent Articles

Use readiness tools to accelerate program expansion

4 June 2014

Readiness tools can go a long way to help a program manager achieve the organization’s expansion initiatives.

Forget the mediocre: go for great quality in your CW program

21 May 2014

Buyers have consistently claimed quality service and results as a priority, but quality program management has been a tough element to execute.

Make Your Program Competitive. Use Appropriate Benchmarks.

30 April 2014

How do you know if your contingent workforce program is being managed as adeptly as others in the marketplace? More important, how do you know if your organization is leveraging contingent workers as competitively as others in your industry?

Don’t Let Your Indemnification Clauses Get Invalidated

16 April 2014

Attorneys and risk managers’ jobs are to shift as much risk away from their employer as possible. One tool they use to do so, especially with regard to the use of contingent labor, is the indemnification clauses. But if not crafted properly, courts may invalidate them.

Best Practices to Make Your Program Top-Notch: A Baker's Dozen

12 March 2014

A marketplace advances through competition, innovation and the establishment of industry best practices. This article covers some of the best practices found in successful CW programs today.

Service-Level Agreements Can Drive Program Success

19 February 2014

Service-level agreements (SLAs) are a fairly standard part of contracts today in contingent workforce (CW) program management, but they need to be used in the right way to get the most out of them.

How to Mitigate Risk — Smartly

29 January 2014

The fact is that risk exists when using a contingent workforce, but it can be mitigated safely and effectively with strategy, sound policy and judgment. Here’s how to prepare.

Where’s the Beef in SOW Management?

18 December 2013

Much of the talk at contingent workforce conferences today is about integrating statement-of-work (SOW) engagement management into the traditional managed service program, but what level of services is available?

Program Maturity: Preparing for Critical Mass

13 November 2013

As the contingent workforce approaches critical mass, are programs capable of making a strategic contribution? 

Branding: What’s in a CW Program Name?

30 October 2013

Branding is a key factor in a program’s success. A strong brand can usher adoption and growth, while a weak one can drag an otherwise promising program down.