Jon Osborne
VP, Strategic Research
josborneSPAMFILTER@staffingindustry.com
After leading SIA's North America Research & Editorial department for nearly a decade, Jon Osborne now focuses on strategic research projects and communication of company research to members via the monthly Staffing Industry Report webinar. Previously, he had a 15-year career in bank financial analysis and investor relations at Bank of America. He holds an M.B.A. and B.A. in economics from the University of Chicago.
Recent Articles
Australia/NZ Staffing Company Survey 2016: Benchmark metrics -- temps/branch, temps/internal staff, internal staff/branch, job order productivity ratios, time-to-fill
27 March 2017
- Seven benchmark ratios measured
- Staff ratios and job order productivity
- Over fifty staffing firms surveyed
Australia/NZ Staffing Company Survey 2016: Internal Staff and Temporary Worker Satisfaction Surveys
24 March 2017
- Most staffing firms survey internal staff and/or temps
- Internally-generated satisfaction surveys most common
- 44 Australia/NZ staffing firms surveyed
Australia/NZ Staffing Company Survey 2016: Temp-to-hire conversion rates, fees, and policies; Direct hire fees
23 March 2017
- Median direct hire fee: 13%
- Median temp-to-hire conversion fee: 10%
- 77% of staffing firms forego conversion fee after specified temp tenure
Staffing Company Survey 2016: “Bench model” usage rates and best practices
24 September 2016
- 34% of staffing firms use bench model to some degree
- 53% expect to use it by 2026
- Staffing execs offer advice about when/how to use it
Staffing Company Survey 2016: Best Practices in Managing At-Home Recruiters
23 September 2016
- Top consideration in at-home recruiting: pick the right recruiters
- Managing and measuring performance also important
- Staffing executives suggest 7 additional best practices
Australia/NZ Staffing Company Survey: Distribution of temporary and direct hire sales, by skill segment and customer industry/sector served
26 March 2016
- 42 staffing firms reveal skill segments and customer markets
- Top temp skill segments: IT, office/clerical, finance/accounting
- Top temp customer markets: finance/insurance and government
Australia/NZ Staffing Company Survey: Requests for Proposal (RFPs)—Response rates, hours to complete, & percent successful
31 December 2015
- Typical staffing firm respond to about a third of RFPs
- About half of completed RFPs turn into business
- Time-consuming, but responding typically worth it
Australia/NZ Staffing Company Survey: Staffing firm operational structures
28 December 2015
- Staffing firms vary widely in combining/separating recruiting & sales, temp & perm businesses
- Most firms highly satisfied with current structure
- Fifty-one staffing firms provided data
Australia/NZ Staffing Company Survey: Temporary worker assignment lengths & tenure discounts
27 December 2015
- Median assignment length: 13 weeks
- 30% of staffing agencies offer a tenure discount
- Discounts in 1%-5% range
Australia/NZ Staffing Company Survey: Social media use, metrics, & preferred venues
6 December 2015
- Social media generally of just moderate value to staffing firms
- One in four track no social media metrics at all
- Staffing firms mostly use social media for recruiting, less so sales