How Buyers Gather Supplier Feedback

30 November 2015

  • 73% collected supplier feedback
  • Cadence was usually quarterly, semiannually or annually
  • Most common form of feedback was surveys/questionnaires/emails

Buyers’ Staffing Supplier Sourcing Models

24 November 2015

  • Most common vendor bidding model was primaries, at 57%
  • Rate structures: Fixed rates per job title, max bill rates and pay range plus mark-up all selected by over 48%
  • Only 26% reported using open bill rates

Buyers’ International Presence

20 November 2015

  • Great majority of buyers in our survey have CW programs that cover North America
  • One third reported covering Western Europe, one fourth reported covering Asia/Pacific
  • Many expect to expand geographically within 2-4 years

Internal Resources Used for CW Management

18 November 2015

  • Median CW management team size was five
  • Team size positively correlated with organization size
  • Time spent on CW responsibilities correlated with organization size

International Laws’ Effects on Temp Use

16 November 2015

  • Seven laws caused a net decrease in use of temporary agency workers
  • Proposed amendments to the Japanese Dispatch Law caused no net change

2015 Europe Staffing Company Survey: Staffing firm use of outsourced services: usage rates & best practices

8 November 2015

  • Most commonly outsourced: marketing/social media
  • Outsourcing used to supplement, not replace
  • Execs offer best advice on how to make it work

Buyers' Annual Contingent Workforce Spend

4 November 2015

  • Median annual CW spend was $150 million
  • CW spend positively correlated with buyer size
  • Buyers of primarily IT staffing spent a lower median amount on their CW

Top Priorities for CW Programs

2 November 2015

  • Buyers reported a wide range of top priorities for their CW programs
  • Most common priority was reducing/controlling costs

SOW in Contingent Workforce Programs

27 October 2015

  • SOW comprised a median 25% share of buyers’ contingent workforce (CW) spend
  • Median SOW share of CW spend was lower among buyers of industrial staffing
  • Fifty-nine percent of buyers indicated that SOW is incorporated into their CW program

2015 Europe Staffing Company Survey: Investment plans for the next two years, and reported highest-return investments

26 October 2015

  • 73 European staffing firms report primary planned investment
  • Top plans about internal staff--hiring and training
  • But is technology underinvested?