One way of structuring a deal with a Managed Service Provider (MSP)
Sample SLA defines scope, deliverables and expected performance-levels
This information can only be accessed by qualified members. If you are already a member, please Sign In. If you have signed in, and still don't have access, please call Member Services at 800-950-9496 (North America) or 00 44 207 194 7759 (everywhere else). If you need information about becoming a member, please call us or email us at firstname.lastname@example.org.