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UK - Poll finds low knowledge of HR policies

08 June 2012

A survey run by ONEPOLL, based on an independent poll of 1,000 UK office workers, has found that less than a quarter (23%) were aware of their firm’s corporate social responsibility policy, less than a third (27%) knew their employer’s service guidelines, and just over a half (53%) had knowledge of their HR policy. Only 43% claimed to know their company’s structure, while a quarter (24%) reported they were not aware of any of these policies and guidelines whatsoever.

David Saul, MD of Business Environment, a provider of serviced offices, said: “Given the importance of clear published codes, we were surprised by how low the awareness of HR guidelines was amongst UK office workers. Information such as company structure and HR policy is often imparted as part of the induction process, so it is especially disheartening that the information is only retained by a minority of people.” 

“We consider low knowledge of service guidelines as a particular worry – in our view these are absolutely essential to business. Without a clear code of how suppliers and clients are treated, it is more difficult to ensure consistent standards, and customer retention could suffer as a result.” 

The survey did show support for management programmes such as Investors in People (IiP), with more than half (52%) reporting that they believed it was important to have an accreditation from IiP or similar. Of these, 14% considered it “extremely important.” 

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