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UK — 78% of e-retailers intend to take on new staff in 2010

23 March 2010

A new survey carried out by the Interactive Media in Retail Group (IMRG) among 160 online retail businesses reveals that more than 600,000 British jobs are either directly created in or support the UK's estimated 150,000 online retail businesses.

The e-retailers surveyed employ on average six times as many staff as when they started trading. The average number of staff that their businesses employed when they started trading was five (5.1). Today the average number of employees is thirty (29.51), a growth rate of 579%.

78% of the businesses surveyed expect to take on more personnel during the coming year, while 39% say that they intend to recruit additional staff within the next three months.

James Roper, Chief Executive of IMRG comments, "It is clear that being competitive in the online marketplace is critical both for businesses and the economy. E-retail is making a huge contribution to the UK's wider economic health, creating revenue, new employment and opportunities for people to purchase goods at lower prices."

"Britain is recognised as leading the world in online retailing, representing a third of all online shopping in Europe, which presents unique and immediate opportunities to create more British jobs by expanding our cross-border trading, helped by global use of the English language, our respect as a trusted trading nation and our advanced payments, security and delivery infrastructures."

"The internet empowers the entrepreneurs on whose success Britain's future prosperity will rely, so it is vital that the next Government keeps itself well informed about e-business to ensure that it recognises when and why its help may be necessary, and to avoid making unworkable political demands that routinely undermine online trading."

The first UK e-retailers began trading in 1994, just sixteen years ago. Since then the Compound Average Growth Rate (CAGR) of employment in online retail has been 19% (18.9%). If growth continues at this rate, there will be one million e-jobs by 2013, and approaching three million by 2020.



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