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Netherlands – Technology and client pressure to change consultant roles

09 October 2012

The association of employment agencies in the Netherlands (ABU) has concluded that the role of a recruitment consultant will change dramatically in the next eight years due to a change in technology and labour markets, as well as growing pressure from clients.

In a survey of HR managers, the association has found that by 2020, consultants will be “significantly” affected by these developments, caused by an ever-changing labour market. 

According to the findings, consultants will have to be more innovative and act more like commercial networkers.

The report has analysed what changes consultants can expect in the near future on the basis of five trends, including technology, pressure from  customers, changing labour markets, globalisation and a change in service provisions.

It said creating commercial opportunities will become more important as both direct contact with clients and social media will increase. Hence consultants will act more as advisers in the future, offering specialist knowledge to their customers.

The research also found that the market will become more transparent because of the internet with consultant expected to do more negotiating on prices and margins. It suggests that consultants will also play a more important role in supervising temporary workers, but will have to deal less with administrative tasks due to new ICT solutions. 

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