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Belgium – Agency workers complain about large recruiters

05 December 2012

The Christian Trade Union in Belgium (ACV) reported on Tuesday that most of the complaints it receives from agency workers are related to pay with some of the largest recruiters scoring high in the complaints database.

The union looked at the nearly 760 complaints made between January to October this year and said that 80% had to do with wages.

The union criticised that this was just the tip of the iceberg as not all complaints were actually recorded. Some temporary workers did not want to have their employers or recruitment agencies contacted while others were able to settle the matter with the union.

The union named some of the staffing firms with the highest ratio of complaints based on the firms’ market shares, including a number of market leaders in Belgium.

Belgian recruiter Accent Jobs, among the five-largest in the country, registered most complaints at nearly 12% with a market share of over 4%. This was followed by Actief Interim which has a market share of 2.3%. Konvert, which last year ranked ninth in Staffing Industry Analysts’ ranking of top recruiters in Belgium, was also one of the firms with the most complaints.

But there were also large staffing companies that did better than the rest. Randstad, Tempo Team (also a Randstad brand) and ManpowerGroup were among the better performers regarding the number of complaints made against them. Given their large market share – Randstad is the leader with a market share above 21%, according to the union – ACV said that these firms received far fewer complaints than expected. 

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