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The Streatham Guardian reported that the staffing firm, Allied Healthcare Group, was given two warning notices following an inspection from the Care Quality Commission (CQC) in April.
Inspectors found that care workers employed by the agency failed to complete medical records correctly while some employees did not record what doses had been given to patients. There have also been mismatches between agreed times for care visits on staff records.
Councillor Clare Whelan, a Conservative representative for Thurlow Park ward, an area of London, told the paper that the mistakes were “seriously alarming.”
“We need to be able to trust these agencies to provide the very best care. Not properly recording visits to vulnerable people or the medicines is wrong and potentially dangerous,” she said.
If standards are not improved, legal actions are not excluded, according to Matthew Trainer, deputy director of the Care Quality Commission in London.
A spokeswoman for Allied Healthcare said that she was “very concerned” by the inspection report. She added “On-going action includes reviewing procedure around documentation completion, more unannounced audits of medication records and care plans, and re-training of staff in medication administration.”
“Our focus is to provide the right support and framework for our dedicated team of carers to deliver the high-quality personal care that people expect.”