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The Royal Bank of Scotland has paid 100 temporary workers, recruited by staffing firm Capita, for doing “nothing after over-recruiting”, The Herald wrote on Thursday. The report says the bank had hired untrained workers to deal with complaints, but had misjudged the volume of complaints it would receive.
Some workers were sent home and saw two “chaotic” weeks at RBS in Edinburgh. The temporary staff have complained over how the recruitment process has been handled. Capita will look into the matter.